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AI, voice agents & platform engineering
Long-form posts on voice AI, WhatsApp automation, RAG, and building production-grade customer platforms.
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46 min readGuideMay 31, 2026
Building Multilingual Voice Agents in 2026: The Complete Developer's Guide
Building Multilingual Voice Agents in 2026: The Complete Developer's Guide Did you know that in 2026, over half of all customer interactions with businesses are initiated by voice—yet only 20% of these conversations are handled in the customer’s preferred language? As globalization accelerates and r…
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45 min readGuideMay 31, 2026
Evaluating Voice Agents: Beyond Word Error Rate
Evaluating Voice Agents: Beyond Word Error Rate Did you know that a voice agent boasting a near-perfect 98% Speech-to-Text accuracy rate can still drive customers to hang up in frustration within seconds? For decades, developers and enterprises have relied on Word Error Rate (WER) as the ultimate be…
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