Call operations
Give every call a place to go.
Manage numbers, menus, queues, outbound campaigns and live call oversight.
Explore the workflow
Every question. A conversation.
The agent is one part of your calling operation. Configure how a call arrives, where it routes, what happens when it waits, and how your team supervises it.
Interactive example No live actions
A customer gets in touch
Inside Call operations
Open a capability to read how it works.
Numbers and routing
Manage phone numbers, configure keypad menus and call flows, and direct inbound conversations into the right path.
Queues and campaigns
Manage waiting calls and outbound campaigns from dedicated workspaces. Review campaign activity rather than treating every call as a disconnected request.
Human oversight
Use live-call monitoring and supported supervisor controls. Inspect handoffs and route conversations that require a person to the team.
The record after the ring
Review call logs, transcripts and analytics. Configure voicemail templates and inspect number-reputation records where available.
Make your
first connection.
Read the documentation- 1
Provision or connect an eligible number and configure the voice agent.
- 2
Choose the inbound flow or outbound campaign and review consent requirements.
- 3
Test the route, monitor live activity and inspect completed call records.
