About CallMissed, the CRM for Bharat
CallMissed is an AI-native CRM and customer support platform built in Pune for B2C teams across India. It connects voice, messaging, email and web conversations in the language each customer uses.
The customer should not have to try twice.
A buyer sends a message after the team signs off. A patient calls while every line is busy. A customer writes in Bengali to a support desk that works in English. These are ordinary moments, but fragmented tools turn them into lost context and repeated work.
CallMissed puts an agent at each entry point, gives it the same customer history and lets it complete useful work. When the situation needs a person, the handoff arrives with the conversation attached.
The goal is not automation for its own sake. It is a customer operation that stays responsive across channels, hours and languages without making the customer start again.
Built in short, deliberate steps.
1 of 6
Six standards for the work.
Customer work first
A feature matters when it helps a business serve a customer, not when it looks impressive in a demo.
Build for India
Language, channel and operating constraints are product inputs, not localisation work saved for later.
Earn trust
Agents need clear boundaries, useful handoffs and evidence that the workflow worked.
Write it down
Decisions, incidents and tradeoffs stay visible so the next person can understand why the system is shaped this way.
Ship, then verify
Speed matters only when the live result is checked and failures become better safeguards.
Keep the exit open
OpenAI-compatible interfaces make it easier to adopt CallMissed without locking an existing codebase to us.
- Voice
- Real-time inbound and outbound agents
- Messaging
- WhatsApp, SMS and social conversations
- Language
- All 22 scheduled Indian languages
- Models
- Language, speech and image models on demand
- Records
- Customer history shared across channels
- Handoffs
- Context carried from AI to a person
The team is still small.
Engineers, researchers and operators work together from Pune and across India. We hire for craft, ownership and the ability to make a customer problem concrete.
Questions people ask about CallMissed
What does CallMissed do?
CallMissed is an AI-native CRM and customer support platform for B2C businesses in India. We help companies respond to customer interactions across WhatsApp, phone calls, email, and web chat with AI agents in 22 Indian languages, 24x7. We also offer an OpenAI-compatible developer API with language models on demand, speech-to-text, text-to-speech, image generation, and voice agents.
When was CallMissed founded?
CallMissed was founded in April 2026 in Pune, Maharashtra. We launched our WhatsApp AI agent, voice-agent product, and developer API all in 2026.
Where is CallMissed based?
Our team and all operations are based in Pune, Maharashtra, India. CallMissed is incorporated in Delaware, USA, and operates from Pune. Production infrastructure runs on Microsoft Azure in India (Central India region). Customer data is stored and processed within India as described in our Privacy Policy and Terms of Service.
Who uses CallMissed?
B2C companies that handle a high volume of customer conversations: D2C e-commerce, fintech, healthtech, edtech, real estate, and developers building voice/chat AI.
Is CallMissed an alternative to Zendesk, Freshdesk, or Wati?
Partially. Traditional CRMs (Zendesk, Freshdesk) are built for English-first web/email tickets and charge per seat. WhatsApp tools (Wati, AiSensy) give you messaging pipes but no real AI. CallMissed is different: it's AI-first from day one, Indic-native, voice + chat unified, and billed on usage credits rather than per-seat licences. We replace the AI-agent layer across all those tools.
How does CallMissed handle AI and integrations?
We offer a unified, model-agnostic API with a growing catalogue of models added on demand, plus Indic-optimised speech and language capabilities. Voice, messaging, and telephony features connect through authorised infrastructure under contract. Enterprise sub-processor details are available through our DPA process, and the developer interfaces remain pluggable for your stack.
Is CallMissed secure and compliant?
We align with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025, the Information Technology Act, 2000, applicable consumer protection and payment regulations, and CERT-In directions where they apply to our systems. Data is hosted on Microsoft Azure in India (Central India). We never use customer conversation data to train shared models, enforce tenant isolation on every database query, and publish full details at callmissed.com/security and callmissed.com/trust-center.
Is CallMissed hiring?
Yes. Open internships are listed at callmissed.com/careers, across engineering, AI and voice, platform, developer experience and growth, and they are remote across India. For work outside that list, write to us with what you would like to own.
How do I contact CallMissed?
Sales, partnerships, and press: sales@callmissed.com. Support and billing: support@callmissed.com. Careers, legal, DPA, and compliance: karan@callmissed.com. We typically reply within one business day.
See it on a real workflow.
Bring the channel, language and customer journey you want to improve. We will show the working product against that context.