Barge-in + natural turn-taking
Customers can interrupt the agent mid-sentence, change topics, or correct themselves. The AI listens, pauses, and adapts — just like a human would.
AI Voice Agent
An AI voice agent that sounds human on the phone
Inbound and outbound AI call agents that talk naturally in 22 Indian languages, look up your CRM in real time, and resolve 80% of calls without a human agent. Replace your IVR — or your entire call center — in a week.
- Sub-500ms latency — feels like a real conversation
- 22 Indian languages + Hinglish code-switching
- Tool-calling: CRM lookup, payments, bookings during the call
- Works with Twilio, Exotel, Plivo, any SIP trunk
500msSpeech-to-response latency
22Indian languages
80%Calls resolved without agent
99.9%Uptime SLA
How it works
From zero to first AI call in under a day
Whether you're replacing a 20-seat call center or just your IVR greeting, setup follows the same path.
01
Port or buy a number
Bring your existing number via Twilio/Exotel, or rent a new DID from any region — inbound and outbound work the same day.
02
Design the conversation
Write a system prompt. Define tone, business hours, escalation rules. No dialogflow trees, no DTMF menus.
03
Connect your systems
Hook in your CRM, knowledge base, payment gateway, or appointment system via tools and webhooks. The agent reads and writes.
04
Route calls + go live
Forward inbound to the AI agent, or kick off outbound call campaigns from the dashboard. Live transcripts stream in real time.
Features
What makes CallMissed voice agents actually usable in production
The hard parts of voice AI — latency, barge-in, language handoff, tool calls — all handled.
22 Indian languages + code-switching
Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, Punjabi, Gujarati and more. Customers can start in Hindi, switch to English mid-call — the agent keeps up.
Tool calling + live data lookups
Agent checks order status in Shopify, pulls appointment availability from Calendly, processes a Razorpay refund — all inside the live call.
Sub-500ms latency
Streaming STT + streaming LLM + streaming TTS. Customers feel they're talking to a fast, crisp voice — not dialing into 2005-era IVR.
PCI-ready call recording
Encrypted call recordings, PII redaction in transcripts, configurable retention, and a BAA for healthcare. SOC2 compliant throughout.
Seamless human handoff
When the AI hits an escalation trigger, it warm-transfers to your team with full call context, transcript, and customer record attached.
Use Cases
AI voice agent use cases
Inbound, outbound, and everything in between.
Inbound support
Replace your IVR with a real conversation
Customers dial in and say 'I need to check my order status' — the AI agent authenticates, pulls the order from your CRM, reads back the shipping update, and handles the follow-up question — all in the customer's language, in under 90 seconds.
Result
6-minute IVR flow compressed to 90 seconds.
Outbound sales
AI SDR that dials, qualifies, books
Upload a lead list. The AI agent dials, qualifies by BANT, books calendar slots, and drops detailed notes into your CRM. Your human SDRs only show up to qualified meetings — not cold outreach.
Result
10x dial volume at 1/4 the cost per qualified meeting.
Appointment scheduling
24/7 booking, reminders, rescheduling
Patients, students, or clients call to book, reschedule, or cancel. The agent checks real availability, books the slot, sends SMS/WhatsApp confirmations, and handles reschedules when life happens.
Result
30% more bookings captured outside business hours.
Collections & reminders
Empathetic, compliant payment reminders
The AI agent calls customers with overdue invoices — in their language — explains the situation, takes partial payments, and offers payment plans. Compliant with RBI guidelines and trained on empathetic conversation patterns.
Result
40% higher recovery rate vs DTMF IVR systems.
E-commerce order verification
Prepaid & COD confirmation calls
Before dispatching high-value orders, the agent calls the customer to confirm delivery address, time slot, and COD intent. Fraudulent orders caught before they ship — and you save reverse-logistics cost.
Result
55% lower RTO (return-to-origin) rate.
Healthcare intake
Pre-visit screening & follow-ups
Before a hospital visit, the AI agent calls patients to collect symptoms, medication lists, and insurance details. Post-visit, it follows up on recovery, medication adherence, and prescription refills.
Result
50% less front-desk time per patient.
Compare
CallMissed vs traditional IVR and voice platforms
Why legacy IVR is costing you customers — and what the modern alternative looks like.
| Feature | CallMissed | Traditional IVR | Exotel AI | Ozonetel | Knowlarity |
|---|---|---|---|---|---|
Natural-language understanding (no menus) | |||||
22 Indian languages | |||||
Sub-500ms latency | |||||
LLM tool calling (CRM, calendar, payments) | |||||
Hinglish + code-switching | |||||
Works with existing numbers (Twilio/Exotel) | |||||
Transparent per-minute pricing | |||||
Developer API | |||||
Starting cost | ₹3/min | ₹0.50/min | ₹8/min | ₹12/min | Custom |
Comparison based on publicly listed features as of 2026. Check each vendor's site for the latest.
Developer API
Build voice agents programmatically
The CallMissed Voice API spins up a fully-configured voice agent in one POST. Use it standalone, or embed into your own product.
bash
curl -X POST https://api.callmissed.com/v1/voice/agents \
-H "Authorization: Bearer cm_your_key" \
-H "Content-Type: application/json" \
-d '{
"name": "Acme inbound support",
"llm_model": "sarvam-m",
"stt_language": "hi-IN",
"tts_voice": "meera",
"system_prompt": "You are a support agent for Acme Electronics. Answer in the customer'\''s language. Use the order_lookup tool for order questions. Escalate if the customer is angry.",
"tools": [
{"name": "order_lookup", "endpoint": "https://api.acme.com/orders/lookup"},
{"name": "escalate_to_human", "endpoint": "https://api.acme.com/support/escalate"}
],
"telephony": {"provider": "twilio", "phone_number": "+91-80-4567-8900"}
}'Create an inbound AI voice agent tied to your Twilio number.
FAQ
AI voice agent questions, answered
An AI voice agent is software that answers or makes phone calls, understands what a human caller is saying in natural language, and replies with a natural-sounding voice — in real time. Unlike traditional IVR ('press 1 for sales'), an AI voice agent uses speech-to-text, a large language model (LLM), and text-to-speech in a streaming pipeline so conversations feel like talking to a person. CallMissed's AI voice agent runs in 22 Indian languages and supports code-switching (e.g. mixing Hindi and English in one call).
Hear an AI voice agent in action
Book a 15-min demo and we'll place a live call to your phone — in your language of choice.