Solutions / Enterprise
Enterprise AI communication with compliance built in
DPA, custom SLAs, dedicated support, and security reviews for large Indian enterprises rolling out WhatsApp and voice at scale.
- SLA on Enterprise
- 99.99%
- In-country data residency
- India
- Ready today
- DPDPA
What procurement asks for, and what we hand over
Procurement requires DPA, sub-processor list, and security questionnaire
Signed DPA & sub-processor transparency
Standard DPA with a current sub-processor schedule available to enterprise customers on request. Security questionnaire support for InfoSec reviews.
Need guaranteed uptime and escalation paths
99.99% SLA option
Enterprise plans include custom SLAs, dedicated infrastructure, and status.callmissed.com incident comms.
Multi-brand, multi-region deployment with tenant isolation
SSO / SAML + RBAC
Role-based access per team, audit logs on API and integration calls, tenant-scoped data isolation.
Legacy IVR and CRM silos block omnichannel rollout
Salesforce case sync
Every WhatsApp and voice conversation creates or updates Salesforce cases with full transcript.
Supporting documents: Data Processing Agreement, Security overview, Trust Center.
A rollout in four phases
Phase 1
Enterprise onboarding
A named customer success manager, custom rate limits and an agreed escalation path before any traffic moves.
Phase 2
security sign-off
Sign the DPA, complete the security review, and deploy in our India region with audit logs switched on.
Phase 3
phased channel rollout
WhatsApp and voice go live brand by brand and region by region, run by one shared platform team.
Phase 4
quarterly business reviews.
Usage, incidents and the next phase are reviewed with your CSM every quarter.
The usual path6-month RFP cycle; fragmented WhatsApp pilots per brand
With CallMissedSigned DPA in week 2; phased rollout with shared platform team
One group, separate tenants
Separate tenants per brand with shared SSO and centralized analytics for the group CIO.
Group level
Shared SSO (SAML / OIDC) and centralized analytics
Brand A tenant
- Own agents and numbers
- Own conversation data
- Own roles and audit log
Brand B tenant
- Own agents and numbers
- Own conversation data
- Own roles and audit log
Brand C tenant
- Own agents and numbers
- Own conversation data
- Own roles and audit log
India region deployment
Enterprise plans include custom SLAs, dedicated infrastructure, and status.callmissed.com incident comms.
Private VPC deployment
Single-tenant CallMissed deployment with dedicated isolation and customer-managed encryption keys, available on scoped Enterprise SOW.
Who can do what, and where it stops
Access is role-based per team, scoped to a tenant, and every API and integration call lands in the audit log. Pick a role to see the reach.
| Capability | Group platform admin | Brand admin | Team member | Analyst (read-only) | Auditor |
|---|---|---|---|---|---|
| Sign in with group SSO | Yes | Yes | Yes | Yes | Yes |
| Manage agents and numbers | —No access | Own tenant | Own tenant | —No access | —No access |
| View conversations and transcripts | —No access | Own tenant | Own tenant | Own tenant | —No access |
| Manage roles | Yes | Own tenant | —No access | —No access | —No access |
| Read the audit log | Yes | Own tenant | —No access | —No access | Own tenant |
| See group-wide analytics | Yes | Own tenant | —No access | Own tenant | —No access |
Group platform admin. The shared platform team. Runs group SSO and roles, reads the audit log and sees analytics across every brand tenant — without opening a brand’s conversations.
Simulated example — one way to draw the map. Roles and permissions are defined per workspace.
It writes to the systems you already audit
Every WhatsApp and voice conversation creates or updates Salesforce cases with full transcript.
Role-based access per team, audit logs on API and integration calls, tenant-scoped data isolation.
- Salesforce
- ServiceNow
- SAP
- Microsoft Teams
- Twilio
- Exotel
Questions InfoSec asks first
- Where is data stored?
- Production infrastructure runs on Microsoft Azure in India (Central India region). Conversation data, transcripts, and account records are ordinarily stored and processed within India.
- Do you support SSO?
- Yes. SAML/OIDC on Enterprise plans with role-based dashboard access.
- Can we get a dedicated instance?
- Yes. Private VPC and single-tenant deployments are available. Contact sales@callmissed.com for scoping.
Start with the paperwork. We will have it ready.
Tell us your brands, regions and review process. We come back with the DPA, the questionnaire answers and a phased plan.