FromYour store
Deliver toEvery customer, in their language
AI customer support for e-commerce in India
Order tracking, COD confirmation, abandoned cart recovery, and returns, on WhatsApp and voice, in your customer's language.
Every sale ends in the same inbox
- Order status and return queries flood support after every sale spike
- COD confirmation calls eat agent time on low-value orders
- Cart abandoners never get a timely nudge in Hindi or Tamil
- Peak-season hiring is expensive and agents churn after festivals
One agent along the whole order line
Customer messages on WhatsApp → AI resolves order query → escalates refund edge cases to human with full order context.
Cart1
Abandoned cart recovery
WhatsApp nudge with product image and UPI link 2 hours after drop-off; answers sizing questions in regional language.
Typical 25% uplift in recovered-cart revenue
Before dispatch2
COD confirmation
Outbound voice agent confirms COD orders before dispatch, typically reducing RTO by 15–25%.
Typically 15–25% lower RTO on COD orders
In transit3
Order tracking
Customer asks "Where is my order?" on WhatsApp. The agent pulls live Shopify status and replies in Hindi within seconds.
Typically 80% of "where is my order?" queries resolved without an agent
After delivery4
Returns & exchanges
Agent walks through return policy, generates pickup slot, and sends label link, with no ticket queue.
Return labels sent in-chat within 90 seconds
The three busiest flows, message by message
Pick a flow, then step through what the customer sees and what happens behind it.
Typical results
What D2C teams usually see
- Typical CSAT after 6 weeks
- 94%
- Typical tickets resolved without human
- 70%+
- Indian languages supported
- 22
What’s in the box
- Live order lookup
- Shopify, WooCommerce, and Shiprocket integrations let agents answer "where is my parcel?" with real tracking data, not copy-pasted templates.
- Multilingual WhatsApp at scale
- 22 Indian languages plus Hinglish code-switching. One agent handles Hindi queries and Tamil follow-ups on the same thread.
- Human handoff with order context
- Escalations include order ID, payment status, shipment events, and sentiment, so your team never asks the customer to repeat themselves.
- CSAT on every resolved ticket
- Automatic satisfaction prompts after AI resolution. Track deflection rate, refund saves, and agent takeover reasons in one dashboard.
The Diwali sale, twice
An illustrative peak week for a D2C brand, first without an agent and then with one.
50
50 agents answering "order kahan hai?" manually during Diwali sales
8
AI handles tracking + returns; 8 agents focus on VIP and chargeback cases only
Plugs into the stack you ship with
- Shopify
- WooCommerce
- Payment gateways
- Shiprocket
- Unicommerce
Built from these CallMissed products
E-commerce questions, answered
Does CallMissed integrate with Shopify India?
Yes. Install our Shopify app to sync orders, customers, and fulfillment events. Agents can look up orders by phone number or order ID during live WhatsApp conversations.
Can the AI confirm COD orders by voice?
Yes. Outbound voice campaigns confirm COD before dispatch. Integrates with Exotel or Twilio for Indian numbers.
How fast can we go live?
Most D2C brands connect WhatsApp and upload a FAQ/knowledge base in 3–5 business days. Shopify sync adds another day for OAuth setup.
Ready before your next sale day
Most D2C brands connect WhatsApp and upload a knowledge base in 3–5 business days.
Shipping is only half of it. See also logistics & delivery, startups or every industry.