AI customer support for e-commerce in India
Order tracking, COD confirmation, abandoned cart recovery, and returns — on WhatsApp and voice, in your customer's language.
94%
CSAT at Sanfe after 6 weeks
Pain points
- • Order status and return queries flood support after every sale spike
- • COD confirmation calls eat agent time on low-value orders
- • Cart abandoners never get a timely nudge in Hindi or Tamil
Use cases
Order tracking
Customer asks "Where is my order?" on WhatsApp — AI pulls live Shopify status and replies in Hindi within seconds.
COD confirmation
Outbound voice agent confirms COD orders before dispatch, reducing RTO by 15–25%.
Returns & exchanges
Agent walks through return policy, generates pickup slot, and sends label link — no ticket queue.
Sample workflow
Customer messages on WhatsApp → AI resolves order query → escalates refund edge cases to human with full order context.
Integrations
ShopifyWooCommerceRazorpayShiprocket