Account Deletion Policy

1. Your Right to Delete Your Account#

Under the Digital Personal Data Protection Act, 2023 (DPDPA) and the Digital Personal Data Protection Rules, 2025, you have the right to request erasure of your personal data. You may delete your CallMissed account and associated personal data at any time, subject to legal retention requirements described below.

2. How to Delete Your Account#

Option A: Self-Service (Dashboard)

You can deactivate your account directly from the CallMissed dashboard:

• Go to console.callmissed.com/org/profile
• Find the "Privacy & data" section
• Click "Delete account"
• Confirm the action

Only the account owner can initiate account deletion. Team members should contact the account owner or our support team.

Option B: Email Request

Send a deletion request to [email protected] from the email address associated with your account. Include your account email and organization name for verification.

3. What Happens When You Delete Your Account#

Immediate effects

• Your account is deactivated — you can no longer log in or use the API
• All API keys, including keys created for connected AI clients and the website widget, are revoked immediately
• Webhooks are disabled, and AI agents stop answering calls and messages
• All team members lose access to the account

30-Day retention period

Your data is retained for 30 days after deactivation. During this period:

• You can contact support to reactivate your account and recover all data
• No data is shared, sold, or used for purposes unrelated to recovery or legal compliance
• Your data remains encrypted and isolated in your tenant partition. Production infrastructure runs on Microsoft Azure in India (Central India). Encrypted backups for production data are maintained within India.

Permanent deletion (after 30 days)

After the 30-day retention period, the following data is permanently and irreversibly deleted from primary systems:

• Account data: User profiles, organization details, preferences
• Conversation data: Messages, transcriptions, call analysis, and voicemail audio
• Contacts and CRM: Contacts, companies, deals, tickets, survey responses, contact and agent memories, do-not-call entries, and campaign lists
• Agent configurations: System prompts, knowledge base files, tools, integrations and their stored credentials, and settings
• API keys: All keys and associated usage records
• Credit balance: Any remaining credits are forfeited — request eligible refunds before deleting

Call recordings: to have call recordings erased, ask us at [email protected] before or during the 30-day period and we will erase them as part of the closure.

Encrypted backup copies are purged on a rolling schedule, ordinarily within 90 days of deletion from primary systems. On request, we will confirm in writing once your deletion has been completed. Where connected third-party platforms are involved (for example, a linked calendar, store, CRM, social, or business-messaging account), we stop accessing them on deletion; to fully revoke our access, also remove the connection in that platform's settings. Data already sent to those platforms or to your own endpoints stays there, and you remain responsible for it. If you linked a personal messaging account, unlink it from the messaging app's linked-devices settings as well.

Email preferences: if you unsubscribed from our emails, we keep a record of that choice after deletion so we do not email you again.

4. Data We Must Retain#

Certain records are retained beyond the 30-day period as required by law:

• Tax and financial records: Anonymised or minimised transaction records under GST, Income Tax, and allied regulations — up to 7 years
• Security logs: As required under applicable Indian cybersecurity directions
• Legal obligations: If required by court order or competent authority, for the minimum period mandated

Retained records are not used for marketing or model training.

5. Before You Delete#

• Export your data: Download your data export from the "Privacy & data" section, and transcripts, recordings, CRM records, or knowledge base files you need from their screens
• Release phone numbers and campaigns: Stop running campaigns and release rented numbers you no longer need
• Use remaining credits: Credits are forfeited on deletion
• Request refunds first: If eligible (within 7 days of purchase), see our Refund Policy
• Notify your team: All team members lose access immediately
• Update integrations: Remove CallMissed API keys from your applications

6. Reactivation#

Within the 30-day retention period, contact [email protected] to reactivate. After 30 days, reactivation is not possible because primary data has been permanently deleted.

7. DPDPA Compliance#

This policy complies with the Digital Personal Data Protection Act, 2023 and the DPDP Rules, 2025. As a Data Fiduciary:

• We process personal data only for the purposes consented to or otherwise permitted by law
• We honour erasure requests within the timeframes in this policy
• We maintain data principal rights including grievance redressal — our Grievance Officer is reachable at [email protected] (see Grievance Redressal)
• Withdrawal of consent triggers cessation of processing and erasure unless retention is required by law (DPDP Rules, Rule 8)

8. Contact#

• Support: [email protected]
• Privacy: [email protected]

CallMissed (incorporated in Delaware, USA)
Pune, Maharashtra, India