AI support for healthcare appointments in India
Appointment booking, reminders, follow-ups, and patient FAQs — HIPAA-conscious voice and WhatsApp agents.
Pain points
- • Front desk misses calls during peak OPD hours
- • No-show rates stay high without automated reminders
- • Patients need answers in regional languages, not English-only IVR
Use cases
Appointment booking
Patient books via WhatsApp in Tamil; agent checks real calendar availability and sends confirmation.
Reminders
Automated WhatsApp + voice reminders 24h before appointment with one-tap reschedule.
Post-visit follow-up
Agent checks in after procedure, collects feedback, and flags concerns to nursing staff.
Sample workflow
Inbound WhatsApp → book/reschedule → reminder sequence → human handoff for clinical questions.
Integrations
PractoCalendlyGoogle Calendar