AI support for healthcare appointments in India
Appointment booking, reminders, follow-ups, and patient FAQs, on voice and WhatsApp agents built for Indian clinics and hospital chains.
Tomorrow’s OPD
- 9:00Booked on WhatsApp, in Tamil
- 9:30Reminder sent, patient confirmed
- 10:00Open
- 10:30Moved to Thursday with one tap
- 11:00Booked by voice call at 9:40 pm
Clinics that add reminders typically see 40% fewer no-shows. Bookings stay open 24/7 after the desk goes home, and a WhatsApp message gets its first reply in <2s.
Where the front desk loses the day
- Front desk misses calls during peak OPD hours
- No-show rates stay high without automated reminders
- Patients need answers in regional languages, not English-only IVR
- Staff spends hours on repeat questions about timings, fees, and prep instructions
One appointment, looked after from start to finish
Inbound WhatsApp → book/reschedule → reminder sequence → human handoff for clinical questions.
Whenever they think of it
Appointment booking
Patient books via WhatsApp in Tamil; agent checks real calendar availability and sends confirmation.
Typically 3× more bookings captured after OPD hours
The day before
Reminders
Automated WhatsApp + voice reminders 24h before appointment with one-tap reschedule.
Typically 40% fewer no-shows with WhatsApp + voice reminders
After they go home
Post-visit follow-up
Agent checks in after procedure, collects feedback, and flags concerns to nursing staff.
Nursing staff alerted on flagged concerns automatically
Any time in between
Insurance & billing FAQs
Answers common questions on accepted insurance, consultation fees, and report collection hours, escalating clinical queries.
Front desk freed from repeat policy questions
Book it, then move it — the way a patient would
Pick a slot on the chat, then jump to the reminder that goes out the day before. The day sheet on the right is what your calendar sees.
It runs the desk. Clinical questions go to your staff.
The agent is instructed not to diagnose or advise on prescriptions. A message that mentions urgent symptoms is handed to a person straight away, with the full transcript attached.
The agent answers
- Clinic timings and consultation fees
- Preparation instructions before a visit
- Which insurance is accepted
- When and where to collect reports
- Booking, moving or cancelling a slot
Your staff answer
- Anything that needs a diagnosis
- Prescription or dosage advice
- Reading a scan, report or medical image
- Urgent symptoms, passed to staff at once with the transcript
Built for how Indian clinics work
Calendar-aware booking
Sync Google Calendar, Calendly, or Practo slots. Agents offer real availability instead of "we will call you back".
Regional language voice + chat
Tamil, Telugu, Hindi, Marathi and more. Patients explain symptoms in their language; agents respond naturally.
Audit-friendly conversation logs
Every message and call stored with tenant isolation. Export transcripts for compliance reviews on Enterprise plans.
Connects with Practo, Calendly, Google Calendar, Razorpay, WhatsApp Business API. See every integration
Questions clinics ask us
Is CallMissed HIPAA certified?
We operate DPDPA-aligned infrastructure in our India region with encryption at rest and in transit. Enterprise customers receive our DPA and security questionnaire.
Can patients share reports on WhatsApp?
Yes, with your consent flows configured. Agents can acknowledge receipt and route to the right department. They do not interpret medical images.
Do you support multi-location clinic chains?
Yes. Separate bots per location or shared knowledge base with location-aware routing via metadata on the patient thread.
Let the phone ring somewhere else
Show us your OPD schedule and the questions your desk answers most. We’ll set up a booking agent around them.
Book a demo for your clinicRuns on WhatsApp API, Voice & IVR and AI Agents. Running a hotel or a practice instead? See hospitality or professional firms.