Bookings against real availability
Two-way sync with your reservation calendar, so a confirmed table or room is genuinely held and you do not double-book a service.
Hotels & Restaurants
AI booking and guest support for hospitality
Table and room reservations, guest requests, and directions answered in the guest's language, on voice and WhatsApp, through service peaks and after hours.
Reservation
Illustration of how the agent answers a booking call
Table for two, Saturday
The guest asks for:
Pick a time to see what the agent says.
What a busy property already knows
- The phone rings hardest exactly when the floor is busiest
- After-hours booking calls go unanswered and the guest books elsewhere
- Front desk repeats directions, check-in times and tariffs all day
- Group and event enquiries need a callback that often never happens
One day at the property, by the clock
An illustrative day. The hours are examples; the jobs are what the agent does.
7:30 am
Directions, tariffs and timings
Answers the same twenty questions in Hindi, English or the guest's language, from your own tariff sheet and house rules.
1:15 pm
Guest requests in-stay
Extra towels, late checkout or a cab, logged and routed to the right department instead of ringing the front desk again.
8:40 pm
Reservations through the rush
Every dinner-service call is answered, the table booked against real availability, and the guest gets a WhatsApp confirmation.
11:20 pm
Event and group enquiries
Captures date, headcount and budget band, then books a callback with the banquet manager with the brief attached.
The house menu
What is built in for hotels and restaurants.
Answers from your own house rules
Tariffs, check-in times, pet policy and cancellation terms come from the documents you upload, not from a plausible guess.
Requests routed to the right department
Housekeeping, kitchen and concierge each receive what belongs to them, with the room or table number already attached.
The guest's own language
22 Indian languages plus code-switched Hinglish, so a guest calling from anywhere in the country is understood on the first try.
Served with
WhatsApp Business API, Voice (Exotel, Twilio), Google Calendar, Webhooks, REST API
From the first ring to the right department
- Guest calls or messages
- AI books against live availability
- logs in-stay requests to the right department
- escalates group and event enquiries to a manager with the brief attached.
- Tonight, without it
- A ringing phone at the host stand through the whole dinner service, and voicemail after 11pm
- Tonight, with it
- Every call answered and booked; staff stay on the floor with the guests in front of them
Asked at the front desk
Does it work for a single restaurant as well as a hotel group?
Both. One agent can cover a single outlet, or you can run one per property from a single workspace with its own tariffs, languages and escalation owner.
Can it take a booking when we are fully booked?
No. It reads live availability and will offer the nearest alternative slot or add the guest to a waitlist instead of confirming a table you do not have.
What happens with a complaint?
Complaints are escalated to a duty manager immediately with the full transcript. The agent does not attempt to negotiate a resolution or offer compensation.
Keep your staff on the floor tonight
Book a demo on your own tariff sheet and house rules, or start free and connect WhatsApp yourself.