AI booking and guest support for hospitality
Table and room reservations, guest requests, and directions answered in the guest's language, on voice and WhatsApp, through service peaks and after hours.
0
Calls missed during peak service
24/7
Reservation cover
22
Indian languages supported
Pain points we solve
- —The phone rings hardest exactly when the floor is busiest
- —After-hours booking calls go unanswered and the guest books elsewhere
- —Front desk repeats directions, check-in times and tariffs all day
- —Group and event enquiries need a callback that often never happens
Platform features for this industry
Bookings against real availability
Two-way sync with your reservation calendar, so a confirmed table or room is genuinely held and you do not double-book a service.
Answers from your own house rules
Tariffs, check-in times, pet policy and cancellation terms come from the documents you upload, not from a plausible guess.
Requests routed to the right department
Housekeeping, kitchen and concierge each receive what belongs to them, with the room or table number already attached.
The guest's own language
22 Indian languages plus code-switched Hinglish, so a guest calling from anywhere in the country is understood on the first try.
Before & after CallMissed
Before
A ringing phone at the host stand through the whole dinner service, and voicemail after 11pm
After
Every call answered and booked; staff stay on the floor with the guests in front of them
Sample end-to-end flow
Guest calls or messages → AI books against live availability → logs in-stay requests to the right department → escalates group and event enquiries to a manager with the brief attached.
Integrations
FAQ
Hotels & Restaurants questions, answered
Does it work for a single restaurant as well as a hotel group?
Both. One agent can cover a single outlet, or you can run one per property from a single workspace with its own tariffs, languages and escalation owner.
Can it take a booking when we are fully booked?
No. It reads live availability and will offer the nearest alternative slot or add the guest to a waitlist instead of confirming a table you do not have.
What happens with a complaint?
Complaints are escalated to a duty manager immediately with the full transcript. The agent does not attempt to negotiate a resolution or offer compensation.
Ready to deploy?
Book a demo for your hotels & restaurants use case, or start free and connect WhatsApp in minutes.