Delivery updates and COD reconciliation via AI
Proactive delivery notifications, dispatch coordination, and COD confirmation at scale.
Pain points
- • Customers call repeatedly for "where is my parcel?"
- • COD reconciliation requires manual outbound calls
- • Dispatch coordination happens on unstructured WhatsApp groups
Use cases
Delivery updates
WhatsApp updates at picked-up, in-transit, and out-for-delivery with live tracking link.
COD confirmation
Voice agent confirms COD before last-mile dispatch.
Sample workflow
Webhook on status change → WhatsApp update → voice fallback if undelivered.
Integrations
ShiprocketDelhiveryShadowfax