CallMissed for logistics and delivery
Delivery updates and COD reconciliation via AI
Proactive delivery notifications, dispatch coordination, and COD confirmation at scale, on WhatsApp and voice.
- 15–25%
- Typical RTO reduction with COD confirm
- 90%+
- Typical delivery query deflection
- Millions
- Messages/month capacity
Today this queue is worked by hand
Call centre drowning in "parcel kahan hai?"; manual COD calls.
- 01Customers call repeatedly for "where is my parcel?"Manual
- 02COD reconciliation requires manual outbound callsManual
- 03Dispatch coordination happens on unstructured WhatsApp groupsManual
- 04NDR and failed delivery follow-ups slip through cracksManual
Every status change sends the right message
Your carrier already emits these events. Pick one to see what the customer gets, what happens if they do not respond, and what is written back.
Customer receives
Your parcel is out for delivery today. Follow the rider with your live tracking link.
If WhatsApp stays unread
An outbound call confirms the delivery window in the customer’s language.
Then
The rider flow runs separately: OTP and hub instructions go to the rider, tracking and rescheduling go to the customer.
Example wording for illustration. You control every template.
When a delivery fails, the call goes out
The NDR webhook fires and the exception row stops waiting for an agent. Play the simulated outbound call and watch the board close the row itself.
- AWB 55218Delivered
- AWB 55231In transit
- AWB 55244Out for delivery
- AWB 55247Delivery failedDelivery failed
Outbound exception call
Simulated exampleAgent
Namaste. This call is about your parcel — the delivery could not be completed today.
Agent
Would you like the rider to come back tomorrow morning, tomorrow evening, or to collect it from the hub instead?
Customer
Tomorrow morning works.
Agent
Done. Your parcel goes out again tomorrow between 9 and 12. You will get a WhatsApp update when the rider starts.
Write-back
The new slot goes back to the carrier for the reattempt.
One parcel, four handoffs
At the hub
Hub dispatch coordination
Structured WhatsApp workflows replace chaotic groups for rider assignment updates.
Structured rider updates replace WhatsApp chaos
Before dispatch
COD confirmation
Voice agent confirms COD before last-mile dispatch; marks rejections back to OMS.
Typically 15–25% RTO reduction before last mile
On the road
Delivery updates
WhatsApp updates at picked-up, in-transit, and out-for-delivery with live tracking link.
Typically 90%+ "where is my parcel?" deflection
At the door
NDR resolution
When delivery fails, AI messages customer for alternate slot or address confirmation in Hindi.
Faster reattempt scheduling via WhatsApp
What runs underneath
Webhook-driven notifications
Shiprocket, Delhivery, and Shadowfax status webhooks trigger instant WhatsApp updates, with no batch CSV uploads.
Voice fallback for unreachable customers
If WhatsApp is unread, outbound IVR confirms delivery window in the customer's language.
COD verification at scale
Automated voice campaigns before dispatch cut RTO and fake COD orders without a call centre floor.
Rider + customer dual notifications
Separate agent flows for riders (OTP, hub instructions) and end customers (tracking, rescheduling).
Carriers and systems
- Shiprocket
- Delhivery
- Shadowfax
- Unicommerce
- Exotel
Ops questions
Which logistics platforms do you integrate with?
Native webhooks for Shiprocket, Delhivery, and Shadowfax. Custom OMS integrations via REST API and outbound webhooks.
Can riders use the same WhatsApp number?
We recommend separate agent configs for rider ops vs customer support to keep SLAs and templates clean.
How do you handle failed deliveries?
NDR webhooks trigger WhatsApp flows for reschedule, address correction, or return-to-origin confirmation.
Clear the queue before the next dispatch
Proactive WhatsApp tracking + automated COD voice confirm.
