Terms of Service

1. Acceptance of Terms#

By accessing or using CallMissed ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and "you" refers to that organization.

If you do not agree to these Terms, do not use the Service. These Terms constitute a legally binding agreement between you and CallMissed, a company incorporated in Delaware, USA, operating from Pune, Maharashtra, India ("CallMissed", "we", "us").

Electronic record. These Terms are an electronic record under the Information Technology Act, 2000 and the rules made under it. They are generated by a computer system and do not require a physical or digital signature. You accept them by creating an account, ticking the acceptance box at sign-up, or using the Service.

2. Description of Service#

CallMissed is a multi-tenant platform that provides AI-powered customer communication, CRM, and developer infrastructure. Depending on your plan and the features you enable, the Service includes:

• Voice AI agents for inbound and outbound calls over rented or customer-connected phone numbers, business-messaging calls, and browser sessions — including call flows, IVR menus, call queues, transfers and hand-offs to people, voicemail drops, answering-machine detection, outbound campaigns, click-to-call, and live call monitoring
• Messaging AI agents on business-messaging, social-media, email, and website-chat channels — including templates, broadcast campaigns, catalogue and order messages, interactive forms, comment moderation, and content publishing
• Personal messaging assistant — an optional feature that links an account owner's own personal messaging account to an AI assistant (see Section 12)
• CRM and support tools — contacts, companies, deals, tasks, custom fields, lead scoring, duplicate merging, CSV import and export, tickets, routing, SLAs, macros, and CSAT/NPS surveys
• AI analysis — transcripts, post-call summaries, sentiment and outcome classification, call scoring, agent and contact memory, evaluations, and A/B experiments
• Developer APIs — language-model, speech-to-text, text-to-speech, image-generation, embedding, and web-search APIs, including OpenAI- and Anthropic-compatible endpoints, prompt management, response caching, and optional request logging
• Integrations and automation — connectors to third-party calendar, email, commerce, and CRM accounts; custom agent tools that call endpoints you specify; connections to Model Context Protocol (MCP) servers; outgoing webhooks; an MCP server that lets AI clients you authorise act on your account; and an embeddable website widget
• Agency tools — sub-accounts, credit transfers, plan assignment, and white-label branding for agencies that manage other businesses (see Section 14)
• Mobile app — companion access to your account with push notifications
• Knowledge bases built from text, web pages, and documents you provide
• Credit-based billing with prepaid top-ups and plan purchases
• Rented Indian phone numbers for inbound and outbound AI voice calling, subject to mandatory regulatory KYC

Features may be offered only on certain plans, may be enabled per account, and may change over time as described in Section 19.

Rented Phone Numbers (PSTN)

Where you rent an Indian phone number through the Service for voice calling, the number is provisioned through a licensed telecom partner and remains subject to Indian telecommunications regulation. You must complete the applicable Know Your Customer (KYC) verification — including a valid business registration certificate (Certificate of Incorporation or Udyam) and GST registration certificate, with the business name matching across both — and have it accepted before a number can be assigned to you. KYC documents you submit are transmitted directly to the licensed telecom partner for regulatory verification and are not stored on CallMissed systems; we retain only the application details (business name, registration number, and verification status), while the partner and telecom authorities retain verification records as Indian law requires of them. Number rentals are billed monthly from your paid balance; if a renewal cannot be paid, the number may be suspended and, after a short grace period, released and reassigned. Per-minute call charges are drawn from your wallet balance. The number remains the property of the telecom partner; you receive a right to use it only while your rental is active. Rented numbers must not be used for emergency-services, mission-critical, or life-safety communications.

Where you connect your own telecom carrier account or SIP trunk instead, you are responsible for that carrier relationship, its charges, and its regulatory obligations.

3. Data Residency and Indian Infrastructure#

CallMissed hosts primary production systems on Microsoft Azure data centres in India (Central India region). Customer personal data and service content are ordinarily stored and processed within India unless we notify you otherwise in writing or applicable law requires a different approach.

• We do not sell personal data or use your content to train third-party AI models
• Personal data is processed primarily within India; some service-partner categories may process limited data outside India under contractual safeguards, as described in our Privacy Policy (Cross-Border Data Transfers)

Details of collection, security, retention, and your privacy rights are set out in our Privacy Policy. Enterprise customers may request additional contractual commitments via our Data Processing Agreement.

4. Account Registration and Security#

To use the Service, you must create an account with a valid email address. You may sign in with a password, a one-time code sent to your email, a passkey, or a supported third-party identity provider, and you may enable two-factor authentication. The mobile app can be signed in from an authenticated browser session.

You are responsible for maintaining the confidentiality of your account credentials, including passwords, passkeys, authenticator devices, API keys, and session tokens. You must notify us immediately at support@callmissed.com of any unauthorized use of your account.

Each account is associated with a single tenant (organization). You may invite team members with specific roles (owner, admin, agent). The account owner is responsible for all activity under their tenant, including API usage, actions taken by AI agents and connected AI clients, and charges incurred by team members.

By registering, you confirm that you are at least 18 years of age, that you are using the Service for business or professional purposes, and that the information you provide is accurate and will be kept current. Where required under the Digital Personal Data Protection Act, 2023 ("DPDPA") and the Digital Personal Data Protection Rules, 2025 ("DPDP Rules"), you give consent at registration to processing as described in our Privacy Policy. You may hold only one free account per organization.

5. API Usage, Plan Limits, and Credits#

Plan Limits

Your use of CallMissed APIs is subject to the rate limits and usage quotas associated with your plan tier. Current plan limits are published on our pricing page and may be updated with notice.

Credit System

CallMissed uses a credit-based system where 1 credit = ₹1. Usage of the Service — including API calls, AI agent conversations, calls, messages, phone-number rentals, and other metered features — is charged in credits at the rates published on our pricing pages. Your balance is checked before a request is accepted, and usage is charged when it completes; if your balance is insufficient, the request is rejected (HTTP 402).

Because some usage is only measurable after it ends (for example, a long response or an inbound call), a charge may exceed your remaining balance and leave it negative. A negative balance is an amount you owe us: it is recovered from your next top-up, and we may restrict paid features until it is cleared.

Promotional, Coupon, and Program Credits

We may grant free credits — for example, on sign-up and verification, through coupon codes, or under a startup or partner program. Promotional credits have no cash value, cannot be refunded, transferred, or exchanged, and may be subject to expiry dates, redemption deadlines, and program terms communicated when they are granted. A plan granted under a program for a fixed term reverts at the end of that term. We may withhold, revoke, or claw back promotional credits and program benefits obtained through multiple accounts, false details, automated sign-ups, or other abuse.

Purchased credits are non-transferable between tenants except through agency credit transfers (Section 14) or as we agree in writing.

Verified Payment Method Required

To use the API, or any go-live feature, you must have a verified payment method on your account: a card or a UPI Autopay mandate. Go-live features are buying or importing a phone number, outbound and campaign calls, WhatsApp Business connection and campaigns, linking a personal WhatsApp account, email domains and sending, and social publishing. We may charge a small authorisation amount (₹1) to verify a card. Building agents and testing them inside the console, including the in-browser test call, remains available without a payment method, using your sign-up credits. Sign-up and other promotional credits are spent first. Accounts that were already paying keep their access, and some free accounts were given a notice period that ends on 18 October 2026.

Rate Limiting

API requests are rate-limited to protect the Service. Exceeding limits returns HTTP 429.

Model Access and Model Changes

Model availability depends on your plan tier. Free-tier access is limited to a subset of models; paid plans unlock the full catalog. Restrictions are enforced server-side. Models are supplied by third-party developers and hosts; we may add, replace, route to an equivalent fallback, place in maintenance, or retire any model, and a model's behaviour, pricing, or context limits may change. Where a model is subject to its developer's own licence or acceptable-use policy, your use of that model must also comply with it.

Response Caching and Request Logs

Identical, repeatable API requests may be served from a short-lived cache to reduce latency and cost. If you enable request logging on an API key, prompts and responses sent with that key are stored for a limited period so you can review them; do not enable it for content you are not permitted to store.

6. Payments, Taxes, and Refunds#

Payment Processing

Payments are processed through RBI-authorised, PCI-DSS compliant payment gateways. CallMissed does not store full card numbers, CVVs, or UPI PINs. We support UPI, credit/debit cards, net banking, and wallets where available. Amounts are charged in Indian Rupees (INR) for India checkout and may be charged in US Dollars for international checkout where offered.

Plans

Plan purchases made through India checkout are one-time, prepaid purchases for a monthly plan and do not renew automatically. Where international checkout offers a card subscription, it renews monthly until cancelled; cancellation stops the next renewal and your plan remains active until the end of the period already paid for. Plan upgrades take effect upon successful payment.

Credit Purchases

Credit top-ups are processed upon payment confirmation via secure verification and reconciliation processes.

Saved Payment Methods and Recurring Authorisation

When you save a card or set up a UPI Autopay mandate, you authorise us to charge it as described in these Terms. The authorisation is initiated by you, is limited to the auto-recharge you choose, and you can cancel it at any time. Your bank or UPI app sends you a pre-debit notice before each debit, as required by RBI rules. You can remove a payment method at any time from the billing page of the console; removing a mandate stops future charges. Charges already made remain subject to the Refund & Cancellation Policy.

Auto-Recharge

Auto-recharge is optional and off unless you turn it on. When you enable it, you choose a balance threshold and a prepaid credit pack of ₹500, ₹1,000, ₹2,000, or ₹5,000. When your balance falls below the threshold, we charge your saved payment method for the pack you chose, never more than ₹15,000 in a single charge. If a charge fails we retry it once; if the retry fails, auto-recharge is switched off and the account owner is notified. You can turn auto-recharge off at any time in the console billing page, and credits are prepaid.

Taxes

Prices are shown at checkout together with any taxes we are required to charge. You are responsible for any taxes, duties, or withholding applicable to your purchase other than taxes on our income. If you are required by law to withhold tax, you must gross up the payment so that we receive the full amount, unless we agree otherwise in writing.

Chargebacks

If you dispute a payment with your bank or card issuer rather than contacting us first, we may suspend paid features while the dispute is open. If the dispute is decided in your favour, the related credits are reversed and any plan purchased with that payment reverts.

Refund Policy

Refunds are governed by our Refund & Cancellation Policy and applicable consumer protection law in India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

7. API Key Security and Domain Whitelisting#

API keys authenticate your requests to CallMissed APIs. You are responsible for keeping your API keys secure:

• Never expose API keys in client-side code, public repositories, or browser-accessible locations
• Use domain whitelisting to restrict API key usage to specific domains where supported
• Rotate API keys regularly and revoke any compromised keys immediately
• Enable request logging per API key to monitor for unauthorized usage

API keys created when you authorise an AI client through our MCP server, or used by the embeddable widget, are subject to the same rules. CallMissed is not liable for charges incurred due to compromised API keys that were not adequately secured by you.

8. Acceptable Use#

You agree not to:

• Use the Service for any unlawful purpose or in violation of any applicable laws in India or your jurisdiction
• Transmit harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise illegal content through our AI agents
• Use the Service to impersonate any person, business, or government authority, to deceive a person into believing they are speaking with a specific real human, or to generate content that falsely depicts a real person
• Use the Service for fraud, phishing, vishing, scams, collecting one-time passwords or payment credentials under false pretences, or coercive or abusive debt collection
• Use the Service for election or political campaigning communications except in compliance with election law and applicable guidelines, and never for voter suppression or misinformation
• Attempt to gain unauthorized access to other tenants' data or systems
• Reverse-engineer, decompile, or disassemble any part of the Service except where permitted by law
• Use the Service to send unsolicited communications (spam) via messaging, voice calls, SMS, email, or social media without valid consent
• Resell API access without a written partnership or agency agreement
• Circumvent rate limits, usage quotas, credit deductions, or abuse controls through technical means, including by creating multiple accounts
• Manipulate or forge API request headers, origin headers, or webhook signatures
• Use the Service to build a substantially similar competing product, or use outputs to train a model that competes with the Service
• Scrape, data-mine, or systematically download content from the Service
• Upload malware, or use custom tools, webhooks, or MCP connections to attack, probe, or overload any system
• Use the Service in ways that violate applicable telecom, messaging, platform, or AI usage regulations and policies
• Process special-category or sensitive personal data (such as health, financial, biometric, religious, or children's data) without a lawful basis and appropriate safeguards

High-risk and regulated uses

The Service is not designed for, and you must not rely on AI agents as the sole basis for, medical diagnosis or treatment, emergency response, legal advice, credit, insurance, employment, or housing decisions, or any other use where an error could cause death, injury, or a significant legal or financial effect on an individual. If you operate in a regulated sector (for example, healthcare, financial services, insurance, lending, or collections), you are responsible for complying with your sector's rules, including any requirements for licensed personnel, scripts, disclosures, and human review.

Additional rules for calls — inbound & outbound

For calls placed or received through the Service (on rented numbers, connected carriers, or business-messaging calls), you act as the originator of the communication and are solely responsible for lawful use. In particular, you must:

• Register your sender identity and call/message templates on the DLT (Distributed Ledger Technology) platform before sending any commercial or promotional communication, as required by the TRAI Telecom Commercial Communications Customer Preference Regulations (TCCCPR), 2018
• Place promotional or telemarketing calls only between 09:00 and 21:00 IST. Campaign calling hours default to this window but can be changed in your settings, and any change is your responsibility
• Scrub your lists against the DND (Do Not Disturb) / National Customer Preference Register before promotional calls unless you hold valid, logged consent. The do-not-call list in the Service is your own suppression list; it is not a scrub against the national register
• Obtain and retain explicit prior consent before any promotional call, and honour opt-out requests immediately by adding the number to your do-not-call list
• Not use the Service for caller-identity spoofing, harassment, or automated calling without consent
• Not use rented numbers for emergency-service, mission-critical, or life-safety communications

AI disclosure, call recording, and monitoring

• AI disclosure. You must configure your agents to tell callers and message recipients that they are interacting with an automated AI system where the law requires it or where a person would reasonably expect to be speaking with a human, and to answer honestly if asked. You must not configure an agent to claim to be human.
• Recording. Calls handled by the Service may be recorded and transcribed so that you can review them. You are responsible for informing all parties at the start of a call that it may be recorded and transcribed, and for obtaining any consent the law requires. The Service does not insert this announcement for you; include it in your agent's greeting or call flow.
• Live monitoring. Supervisors can listen to, whisper into, or join live calls; in listen mode the caller is not notified. You are responsible for any notice or consent required before monitoring a call.
• Answering machines and voicemail. Automated voicemail detection can make mistakes and may occasionally end a call with a person or leave a message on a person's line. Voicemail drops are commercial communications subject to the same consent and timing rules as the call.
• Hand-offs. Transfers to a person depend on your staff and phone lines being available. We do not guarantee that a transfer will connect.

Additional rules for messaging, email, and social channels

• Obtain and record the recipient's opt-in before sending business-initiated messages, templates, or broadcast campaigns, and honour opt-outs promptly. The Service does not verify recipients' opt-in status before a campaign is sent; that check is your responsibility
• Consent flags recorded by an AI agent from what a person says during a conversation reflect the agent's interpretation. You are responsible for confirming that such consent meets the legal standard before relying on it
• Include a working unsubscribe mechanism in marketing email, honour unsubscribe requests, and send only from domains you are authorised to use
• Comply with the policies of each messaging, social, and email platform you connect, including template, commerce, content-publishing, and quality-rating rules. The platform may restrict, rate-limit, or ban your number, page, or account, and we are not responsible for its decisions
• Where you sell goods through catalogue, cart, or order messages, you are the seller: you are responsible for your product information, pricing, taxes, delivery, returns, refunds, and consumer-law obligations. CallMissed is not a party to transactions between you and your customers
• Content you publish or moderate on social media through the Service is published by you and subject to that platform's rules

We may suspend or terminate access for violations of this section or our Privacy Policy.

9. AI Agents, Automated Actions, and Outputs#

You control what agents can do. AI agents act on the prompts, knowledge, tools, and permissions you configure. Depending on your configuration, an agent may take actions without further confirmation — for example, sending messages and email, placing or transferring calls, ending calls, booking, updating, or cancelling calendar events, creating draft orders or discounts in a connected store, updating contacts and consent flags, saving to its knowledge or memory, searching the web, and calling your own endpoints or MCP servers. Actions taken by an agent, by a connected AI client, or by the in-product assistant after you confirm them are treated as actions taken by you, and you are responsible for their results and any charges they incur.

Supervise and test. You are responsible for testing agents before deploying them, monitoring their conversations, limiting their tools and permissions to what is necessary, and correcting or disabling an agent that behaves unexpectedly. Evaluations, experiments, and scores provided by the Service are aids, not guarantees of behaviour.

Outputs. AI output is generated automatically and may be inaccurate, incomplete, offensive, or similar to output generated for others. As between you and us, and to the extent permitted by law, you own the output generated for you, subject to these Terms and any applicable model licence. We do not warrant that output is original, accurate, or free of third-party rights, and you are responsible for reviewing output before you rely on it or publish it.

Memory and analysis. Agents may remember facts about contacts across conversations, and the Service may analyse conversations to produce summaries, classifications, scores, and extracted fields. You are responsible for configuring these features consistently with the notices you give your end-customers, and for reviewing and deleting stored memories where appropriate.

10. Data Ownership and Intellectual Property#

Your data is yours. You retain all rights to the content you create, upload, or process through CallMissed, including agent configurations, knowledge base documents, contacts and CRM records, conversation transcripts and recordings, and analytics data.

We claim no ownership over your content. We process your data solely to provide the Service and as described in our Privacy Policy.

Licence to operate the Service. You retain all rights to the content and data you submit. You grant CallMissed a worldwide, non-exclusive, royalty-free licence to host, store, transmit, process, display, and create necessary technical derivatives of that content solely to operate and provide the Service to you (including transmitting it to the service-partner categories described in our Privacy Policy). This licence ends when the content is deleted, except for backup copies pending rotation and records we must retain by law.

Where you submit content that contains personal data of your own end-customers, that processing is governed by our Data Processing Agreement, under which you act as the Data Fiduciary (controller) and CallMissed acts as your Data Processor. You are responsible for providing the notices and obtaining the consents your end-customers are owed, including for calls, recordings, messages, and AI processing.

You represent that you have the rights needed to upload, import, and have the Service process all content you submit — including contact lists, documents, web pages you ask us to crawl, audio, and voicemail recordings — and that doing so does not infringe any third party's rights.

If you send us feedback or suggestions, you grant us a perpetual, royalty-free licence to use them to improve the Service without obligation to you. We may use aggregated, de-identified usage data that does not identify you or any individual to operate, secure, and improve the Service.

The CallMissed name, logo, API design, documentation, and platform code are the intellectual property of CallMissed and are protected by applicable copyright and trademark laws. White-label branding you configure does not transfer any of these rights.

11. Integrations, Connected Accounts, and Custom Tools#

When you connect a third-party account (such as a calendar, email, e-commerce store, CRM, social page, or business-messaging account), you authorise us to access and act on that account within the permissions you grant, on your behalf, to provide the features you enable. You can disconnect an integration at any time; disconnecting stops future access but does not undo actions already taken or delete data already held in the third-party account.

When you configure a custom tool, webhook, or MCP server connection, the Service will send conversation data and other payloads to the endpoint you specify. You are responsible for that endpoint, its security, what it does with the data, and any action it performs. We are not responsible for third-party services or customer endpoints, their availability, or data once it has been sent to them.

When you authorise an AI client through our MCP server, the client receives the permission groups you approve and can read data, spend credits, and take actions on your account within them. Review requested permissions carefully and revoke access you no longer need.

If you place the embeddable widget on a website, you are responsible for that website, for the notices given to its visitors, and for the tools the widget's agent can use.

12. Personal Messaging Assistant#

The personal messaging assistant links an account owner's own personal messaging account using a linked-device connection that is not an official business integration of that messaging platform. By linking an account you acknowledge and accept that:

• The messaging platform may consider this use contrary to its terms and may restrict or permanently ban the linked number. You use the feature at your own risk, and we are not liable for any loss of the number, its chats, or its contacts
• The assistant can read and send messages in your chats, including chats with your personal contacts, and may transcribe voice notes if you enable it. You are responsible for your use of your contacts' messages and personal data
• The feature is intended for your own use; do not use it to send bulk, promotional, or unsolicited messages
• You can unlink the account at any time from the console or from the messaging app's linked-devices settings

13. Mobile App#

The CallMissed mobile app is part of the Service and is governed by these Terms. Your use of the app is also subject to the terms of the app store you download it from; the app store operator is not a party to these Terms and has no obligation to support the app. If you enable notifications, push notifications may show message previews, including a sender's phone number and message text, on your device's lock screen. You are responsible for your device's security.

14. Agencies, Resellers, and Sub-Accounts#

If you use agency features to create or manage accounts for other businesses ("clients"):

• You must ensure that each client agrees to these Terms (or terms at least as protective of CallMissed) and to our Privacy Policy, and you are responsible for your clients' use of the Service as if it were your own
• You confirm that you are authorised by each client to access its account, act within it, and view its data. Agency access is recorded in the client's audit trail
• Credits you transfer to a client, and plans you assign or renew from your balance, are charged to you and are not refundable once transferred, except as required by law
• White-label branding does not change the parties to these Terms. You must not misrepresent the Service as your own proprietary technology in a way that is false or misleading, and you remain responsible for first-line support to your clients unless we agree otherwise
• For client end-customer personal data, you and your client must agree between yourselves which of you acts as Data Fiduciary; CallMissed acts as processor or sub-processor as described in our Data Processing Agreement

15. Beta, Preview, and Free Features#

Features labelled beta, preview, early access, or coming soon, and features enabled for your account on a trial basis, are provided for evaluation. They may be incomplete, may change or be withdrawn without notice, and are provided "as is" without any service-level commitment. Free plans and free usage are provided without any commitment to availability and may be changed or limited at any time.

16. Regulatory Compliance#

CallMissed operates in accordance with applicable Indian law, including:

• DPDPA 2023 and DPDP Rules 2025 — personal data protection, consent, data principal rights, breach notification, and grievance redressal
• Information Technology Act, 2000 and rules thereunder — reasonable security practices and intermediary obligations where applicable
• Indian Computer Emergency Response Team (CERT-In) directions — cybersecurity incident reporting and log retention where applicable to our systems
• RBI payment framework — customer payments processed only through authorised payment aggregators/gateways
• Goods and Services Tax (GST) and Income Tax laws — statutory retention of financial records
• Telecom and messaging regulations — including the Telecommunications Act, 2023 and TRAI regulations on commercial communications where applicable to your use of voice and messaging features

You are responsible for ensuring that your use of the Service — including calls, messages, email, and content sent to your end customers, and the data you collect from them — complies with laws applicable to your business, industry, and audience, including the laws of any country where your recipients are located.

Export controls and sanctions

You represent that you are not located in, organised under the laws of, or ordinarily resident in a country or region subject to comprehensive sanctions, and that you are not named on any applicable government sanctions or restricted-party list. You must not use the Service to export or provide services in violation of applicable export-control or sanctions laws, including those of India and the United States.

17. Service Availability#

We target 99.9% uptime for our API services, measured monthly. This is an operational target, not a guarantee; service credits or other remedies for downtime apply only where a signed enterprise agreement provides for them. We aim to give advance notice of planned maintenance where practicable, through email, dashboard notices, or our status page.

We are not liable for downtime or degraded quality caused by:

• Failures of telecom carriers, messaging and social platforms, AI model providers, or other infrastructure and connectivity partners outside our reasonable control
• Force majeure events (see Section 23)
• Your own infrastructure, network issues, endpoints, integrations, or misconfiguration
• DDoS attacks or security incidents not attributable to our negligence
• Suspension of a number, template, account, or feature by a telecom operator, regulator, or third-party platform

18. Suspension and Termination#

You may close your account at any time as described in our Account Deletion Policy. We may suspend or terminate your account, or any feature, number, or API key, if you:

• Violate these Terms or applicable law
• Leave a negative balance unpaid, or initiate a chargeback that is decided against us
• Engage in abusive or fraudulent behavior
• Create multiple free accounts to circumvent plan limits or obtain promotional credits

We may also suspend access immediately, without prior notice, where necessary to protect the Service, other customers, or the public; to respond to a complaint, a spam or fraud report, or a request from a telecom operator, platform, regulator, or law-enforcement authority; or to comply with law. Some protective actions (such as blocking linked sign-ups created to farm free credits) are taken automatically; every suspension or termination can be appealed and is reviewed by a person as described on our Account Suspensions & Appeals page.

Upon termination, access to the dashboard and API is revoked. Remaining credit balance may be forfeited where termination is for cause. Data handling after termination is described in our Account Deletion Policy and Privacy Policy.

19. Changes to the Service#

We continuously develop the Service. We may add, change, or remove features, integrations, models, voices, and channels. If we remove a paid feature that is material to your use, we will give reasonable advance notice where practicable. A change forced on us by a third-party platform, provider, or regulator may take effect without notice.

20. Confidentiality#

Each party may receive non-public information from the other that is marked confidential or would reasonably be understood to be confidential ("Confidential Information"). The receiving party will use Confidential Information only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and service partners who need to know it and are bound by confidentiality obligations. These obligations do not apply to information that is public through no fault of the receiving party, already known to it, independently developed, or rightfully received from a third party. A party may disclose Confidential Information when required by law, after giving notice to the other party where lawful.

21. Limitation of Liability#

To the maximum extent permitted by applicable Indian law, CallMissed shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, goodwill, or anticipated savings, arising from your use of the Service.

Without limiting the above, CallMissed is not liable for: actions taken or statements made by AI agents or connected AI clients that you configured or authorised; decisions of telecom operators, regulators, or third-party platforms (including number, template, page, or account bans); fines, penalties, or claims arising from your communications, consent records, recordings, or your end-customers' data; or losses arising from the personal messaging assistant.

Our total aggregate liability for any claim arising from these Terms shall not exceed the greater of (a) the amount you paid us in the 12 months preceding the claim, or (b) ₹10,000.

Nothing in these Terms limits liability that cannot be excluded under Indian law, including liability for fraud or wilful misconduct.

22. Indemnification#

You agree to indemnify, defend, and hold CallMissed, its officers, directors, employees, and agents harmless from any claims, damages, losses, fines, penalties, or expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Content generated or transmitted by your AI agents, and actions they take on your behalf
• Your calls, messages, email, and campaigns, including any claim that you lacked consent, called a registered do-not-disturb number, failed to disclose recording or AI use, or breached a telecom, messaging, or platform rule
• Personal data you submit or collect through the Service, and your failure to give notices or obtain consents
• Your clients' use of the Service, if you use agency features
• Your violation of these Terms or applicable law
• Your violation of any third-party rights
• Unauthorized use of your API keys resulting from your failure to secure them

23. Force Majeure#

Neither party is liable for delay or failure to perform (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, government or regulatory action, telecom or internet outages, failures of third-party platforms or providers, power failures, and cyber-attacks not attributable to that party's negligence.

24. Disclaimer of Warranties#

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement, to the extent permitted by law.

We do not warrant that AI-generated responses, transcriptions, translations, summaries, classifications, scores, or detections will be accurate, complete, or suitable for any particular purpose. You are responsible for validating AI outputs before relying on them for business, legal, medical, or financial decisions.

25. Third-Party Services and Platforms#

The Service integrates with and depends on third-party platforms and infrastructure partners (for example, business-messaging and social platforms, telephony networks, payment gateways, identity providers, calendar, email, commerce, and CRM providers, and AI infrastructure partners). Your use of features that rely on a third-party platform is also subject to that platform's own terms and policies, and you are responsible for complying with them — including, where you use messaging and calling features, the applicable business-messaging platform policies and consent requirements for the recipients you contact.

We are not responsible for the availability, acts, or omissions of third-party platforms outside our reasonable control, and a change, suspension, or discontinuation of a third-party platform may affect the corresponding feature.

26. Changes to Terms#

We may modify these Terms at any time. We will notify you of material changes via email or dashboard notice at least 30 days before they take effect, except where immediate change is required by law or for security reasons. Continued use of the Service after changes take effect constitutes acceptance of the new Terms.

27. Governing Law and Dispute Resolution#

These Terms are governed by and construed in accordance with the laws of India, regardless of our place of incorporation. Any disputes arising from these Terms shall first be attempted to be resolved through good-faith negotiation. If negotiation fails, disputes shall be resolved through binding arbitration by a sole arbitrator seated in Pune, Maharashtra, India, in accordance with the Arbitration and Conciliation Act, 1996, conducted in English.

Subject to the arbitration clause, courts at Pune, Maharashtra shall have jurisdiction. Nothing in this section prevents either party from seeking urgent interim relief from a competent court, or limits any right you have under Indian consumer protection law to approach a consumer commission.

28. General#

Assignment. You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of assets, on notice to you.

Severability. If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

Entire agreement. These Terms, together with the Privacy Policy, Cookies Policy, Refund Policy, and (where applicable) the Data Processing Agreement and any order form or enterprise agreement, constitute the entire agreement between you and CallMissed regarding the Service. In the event of a conflict, a signed enterprise agreement or order form prevails, followed by the Data Processing Agreement for personal-data processing, then these Terms.

Notices. We may give notices to the email address on your account or through the dashboard; notices are effective when sent. You may give legal notices to karan@callmissed.com.

Relationship. The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship, and there are no third-party beneficiaries of these Terms.

Waiver. A failure or delay in enforcing any provision is not a waiver of it.

Survival. Provisions that by their nature should survive termination — including payment obligations, confidentiality, intellectual property, disclaimers, limitation of liability, indemnification, and governing law — survive termination of these Terms.

Publicity. We will not use your name or logo as a customer reference without your permission, which you may withdraw at any time.

Language. These Terms are written in English; any translation is provided for convenience, and the English version prevails.

29. Contact and Grievance Redressal#

For questions about these Terms:

• Legal: karan@callmissed.com
• Billing & support: support@callmissed.com
• Sales: sales@callmissed.com
• Grievance Officer: karan@callmissed.com (see Grievance Redressal)
• Contracting entity: CallMissed, incorporated in Delaware, USA
• Operating office: Pune, Maharashtra, India
• Jurisdiction: Pune, Maharashtra, India