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Refund & Cancellation Policy

Our policy on refunds, cancellations, and subscription changes.

Last updated: June 4, 2026

1. Overview

CallMissed Technologies Pvt. Ltd. ("CallMissed", "we", "us") is committed to fair and transparent billing. This policy explains how refunds, cancellations, and plan changes are handled for all paid services on the CallMissed platform.

This policy is published in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. Payments are processed through RBI-authorised, PCI-DSS compliant payment gateways. CallMissed does not store full card numbers, CVVs, or UPI PINs.

2. Credit Top-Up Purchases

Eligibility

Credit top-up purchases are eligible for a full refund within 7 days of purchase, provided the credits have not been used. If some credits have been consumed, the refund will be prorated based on unused credits.

What happens on refund

  • The credits granted from the purchase are deducted from your account balance
  • If your current balance is lower than the original credit grant (because some were used), only the remaining balance amount is deducted — your balance will not go negative
  • The refund amount is returned to your original payment method within 5–7 business days
  • You will receive an email confirming the credit reversal and refund

3. Plan Upgrades

Eligibility

Plan upgrade payments are eligible for a full refund within 7 days of purchase. After 7 days, plan payments are non-refundable for the current billing period.

What happens on refund

  • Your plan is reverted to the plan you were on before the upgrade
  • Plan credits that were granted as part of the upgrade are deducted from your balance (capped at your current balance)
  • Plan limits revert to the limits of your previous plan
  • The refund amount is returned to your original payment method within 5–7 business days

4. Subscription Cancellation

You can cancel your paid subscription at any time from the billing dashboard or by contacting support. On cancellation:

  • Your plan will be downgraded to the Free tier
  • You retain access to your data and remaining credits
  • Plan-specific features are no longer available
  • No further charges will be made

We do not offer partial refunds for unused days in the current billing period unless the cancellation is within 7 days of the original purchase.

5. Non-Refundable Items

  • Credits that have been fully consumed (used for API calls)
  • Purchases older than 7 days
  • Enterprise plan customizations or one-time setup fees
  • Amounts forfeited after account deletion for cause

6. How to Request a Refund

To request a refund, contact our billing team with:

Email: support@callmissed.com

We aim to acknowledge refund requests within 2 business days and process eligible refunds within 5–7 business days to the original payment method.

7. Grievance and Disputes

If you believe a charge was made in error, contact us before initiating a chargeback with your bank. For unresolved billing grievances, you may contact our Grievance Officer at karan@callmissed.com.

Nothing in this policy limits your rights under applicable consumer protection law in India.

8. Changes to This Policy

We may update this policy from time to time. Material changes will be communicated via email to active account holders at least 30 days before they take effect.

9. Contact

CallMissed Technologies Pvt. Ltd.
Pune, Maharashtra, India