AI, voice agents & platform engineering
Long-form posts on voice AI, WhatsApp automation, RAG, and building production-grade customer platforms.
9 posts
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51 min readAI in Customer Support: What's Actually Working in 2026
AI in Customer Support: What's Actually Working in 2026 Would you let an AI handle your next complaint call or banking query? If you’re like the majority of global consumers in 2026, you probably already have—and odds are, you found the experience surprisingly smooth. According to a recent survey by…
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50 min readAI in Insurance: Claims Processing in 2026 — How Intelligent Automation is Transforming the Industry
AI in Insurance: Claims Processing in 2026 — How Intelligent Automation is Transforming the Industry What if your next insurance claim could be handled faster than your coffee order—no paperwork, no lengthy calls, just instant action? That’s not a distant dream. In 2026, AI-powered automation is red…
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52 min readAI in Legal: Contract Analysis at Production Scale
AI in Legal: Contract Analysis at Production Scale Imagine reading, analyzing, and risk-profiling 100 complex commercial agreements in the time it normally takes a junior associate to review just one. While that sounds like a legal team’s pipe dream, it is the operational benchmark of modern AI docu…
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58 min readAI Voice Agents for Restaurant Ordering: The Game-Changer for 2026
AI Voice Agents for Restaurant Ordering: The Game-Changer for 2026 If you’re a restaurant owner still relying on a human host to answer the phone during a Friday night rush, you are losing an average of one in five inbound orders — and you’d never even know it. That’s not a hypothetical; it’s the qu…
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53 min readComputer Use Agents: How They Work and Why Building Them Is So Hard
Computer Use Agents: How They Work and Why Building Them Is So Hard What if the biggest bottleneck in enterprise AI adoption isn't the model's intelligence, but its inability to click a button? While modern Large Language Models (LLMs) can draft flawless market analyses and debug complex code in sec…
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11 min readEnterprise AI Agents: The ROI Reality in 2026
The promise of AI agents in the enterprise is alluring: software that handles customer inquiries, processes documents, reconciles transactions, and executes workflows without constant human oversight. In 2026, the technology is real. But the return on investment is not guaranteed. Data from AgentMar…
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5 min readAI Meeting Summaries: Tools, Accuracy, and Deployment in 2026
AI meeting summary tools promise to transcribe, summarize, and extract action items automatically. In 2026, the tools have matured enough to be genuinely useful — but they are not perfect. How They Work 1. Recording and transcription (real-time STT) 2. Diarization (speaker identification) 3. Summari…
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5 min readAI Copilots vs. AI Agents: The Real Difference in 2026
The terms copilot and agent are used interchangeably in marketing, but they describe fundamentally different interaction models. In 2026, knowing which one you are building determines your architecture, UI, safety surface, and user's mental model. What Is a Copilot A copilot assists a human who rema…
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4 min readAutomating Customer Support with Voice AI in 2026
Customer support is moving from chat-first to voice-first. In 2026, voice AI agents handle first-line support for airlines, banks, insurers, and retailers. The business case is straightforward: a voice agent costs less per interaction than a human agent, scales instantly during spikes, and operates …
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