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AI, voice agents & platform engineering
Long-form posts on voice AI, WhatsApp automation, RAG, and building production-grade customer platforms.
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55 min readArticleJun 1, 2026
The Cost Economics of a Voice Minute in 2026: What Every Business Needs to Know
The Cost Economics of a Voice Minute in 2026: What Every Business Needs to Know Did you know that in 2026, the cost of an AI-powered voice minute can range anywhere from $0.05 to $0.35—while old-school call centers still charge up to $1.75 per minute? This seismic drop isn’t just a tech curiosity—it…
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51 min readArticleJun 1, 2026
AI in Customer Support: What's Actually Working in 2026
AI in Customer Support: What's Actually Working in 2026 Would you let an AI handle your next complaint call or banking query? If you’re like the majority of global consumers in 2026, you probably already have—and odds are, you found the experience surprisingly smooth. According to a recent survey by…
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