“Where’s my shipment?”, answered day and night.
Tracking calls never stop, and they rarely come during office hours. A CallMissed agent picks up every one, gives the status from what you’ve shared, takes new pickup and delivery requests, and logs it all on one record.
Status sent
How we help
What the agent does for transport & logistics.
Give live status
Grounded in the tracking notes you upload, it tells a caller where their consignment is — in their language, at any hour.
Take new requests
It captures pickup and delivery requests, addresses and time windows, and writes them to the record for dispatch.
Handle the night shift
Drivers and customers call at odd hours. The agent answers then, not the next morning.
Send updates on WhatsApp
It can push the status or a link to WhatsApp mid-call, so the caller has it in writing.
A sample call
Start to record, in one call.
Illustrative of a call like this — the exact words follow your own instructions and knowledge base.
- 01
A customer calls at 11pm asking where their delivery is.
- 02
The agent answers, looks up the status from your uploaded notes, and reads it out.
- 03
The customer asks to change the delivery address — the agent captures it.
- 04
It sends a WhatsApp confirmation and logs the change on one record.
Questions, answered.
Can it read our tracking system?
It answers from the status information you make available to it and books a callback for anything it cannot resolve. It does not invent a status.
Voice and WhatsApp both?
Yes — the same agent handles voice and WhatsApp, and the whole thread lands on one record.
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