Catch the overflow. Hand the rest over, in context.
When every agent is busy or the shift has ended, the calls still come. A CallMissed agent picks up the queue, resolves the routine ones itself, and transfers the rest to a human with the whole conversation already written down — so no caller repeats themselves.
Handed to agent
How we help
What the agent does for call centres.
Absorb the peak
When the queue spikes, the agent answers instead of leaving callers on hold, and handles the calls that do not need a person.
Warm handoff
When a call needs a human, it transfers with the full transcript and intent, so your agent starts already knowing the story.
Cover every shift
Nights, weekends and holidays are answered the same way as peak hours — one agent, always on.
One record
Every call, whether the agent or a human closed it, lands on the same customer record.
A sample call
Start to record, in one call.
Illustrative of a call like this — the exact words follow your own instructions and knowledge base.
- 01
All human agents are busy; a caller would normally wait on hold.
- 02
The CallMissed agent answers, understands the request, resolves what it can.
- 03
For anything needing a person, it transfers with the transcript attached.
- 04
The human agent picks up mid-context — the caller never repeats themselves.
Questions, answered.
Does it replace our agents?
No — it handles the routine and the overflow, and hands everything else to your team with context. Your agents spend their time on the calls that need them.
How does the handoff work?
The agent transfers the live call (or books a callback) and passes the full transcript and the caller’s intent so there is no cold start.
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