Answer order-status and returns, long after you’ve closed.
Shoppers ask about their order in the evening, not at 11am. A CallMissed agent answers the order-status and returns questions, sends the payment or tracking link on WhatsApp, and keeps the whole conversation on one record.
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How we help
What the agent does for retail & d2c.
Order status
Grounded in what you share, it tells a customer where their order is and when it will arrive — at any hour, in their language.
Returns and exchanges
It walks a customer through the return, captures the reason, and books the pickup or sends the label link.
Send links
Payment, tracking or product links go out on WhatsApp mid-conversation, so the customer has them in writing.
One thread
Voice and WhatsApp for the same customer stay on one record, so nothing is scattered.
A sample call
Start to record, in one call.
Illustrative of a call like this — the exact words follow your own instructions and knowledge base.
- 01
A customer calls at 9pm asking where their order is.
- 02
The agent gives the delivery window and offers to change the address.
- 03
The customer asks for the payment link — the agent sends it on WhatsApp.
- 04
The whole exchange lands on one record.
Questions, answered.
Can it send payment and tracking links?
Yes — it can send links on WhatsApp mid-conversation, and the thread stays on one record.
Does it handle returns?
It captures the return reason, books the pickup or sends the label, and logs it for your team.
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