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Human handoff: how it works
When and how AI agents escalate to your team with full context.
- Define escalation triggers in your bot prompt (e.g. "refund over ₹5000", "speak to manager").
- When triggered, the agent warm-transfers with full transcript and customer metadata.
- Handoff works across WhatsApp and voice — your team picks up in the dashboard inbox.
- Configure business hours so after-hours queries get a clear SLA message.