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Human handoff: how it works

When and how AI agents escalate to your team with full context.

In this guide4 steps
  1. 1Define escalation triggers in your bot prompt (e.g. "refund over ₹5000", "speak to manager").
  2. 2When triggered, the agent warm-transfers with full transcript and customer metadata.
  3. 3Handoff works across WhatsApp and voice — your team picks up in the dashboard inbox.
  4. 4Configure business hours so after-hours queries get a clear SLA message.

  1. Define escalation triggers in your bot prompt (e.g. "refund over ₹5000", "speak to manager").

  2. When triggered, the agent warm-transfers with full transcript and customer metadata.

  3. Handoff works across WhatsApp and voice — your team picks up in the dashboard inbox.

  4. Configure business hours so after-hours queries get a clear SLA message.