AI, voice agents & platform engineering
Long-form posts on voice AI, WhatsApp automation, RAG, and building production-grade customer platforms.
3 posts
Popular tags
50 min readMulti-Tenant API Keys: Production-Grade Auth with cm_* Tokens – A Complete Guide
Multi-Tenant API Keys: Production-Grade Auth with cm Tokens – A Complete Guide Did you know that a single misconfigured API key can expose data for thousands of customers in a multi-tenant SaaS—creating a breach potentially larger than any single password leak? In the era of hyper-scale AI and SaaS …
Read more
6 min readEvaluating AI Vendors: A Procurement Checklist
The standard SaaS procurement checklist does not cover AI risk. SOC 2 reports do not certify model behavior. Privacy reviews do not address training-data leakage. Indemnification clauses written in 2018 do not cover output liability. Below is a 2026 AI-specific vendor evaluation checklist for buyers…
Read more
4 min readLLM Jailbreak Prevention: A Practical Guide for 2026
LLMs can be tricked into producing harmful, biased, or policy-violating output through carefully crafted prompts called jailbreaks. In 2026, as models power customer-facing applications, preventing jailbreaks is a security requirement. Common Jailbreak Techniques - Roleplay framing: "You are a helpf…
Read more