AI, voice agents & platform engineering
Long-form posts on voice AI, WhatsApp automation, RAG, and building production-grade customer platforms.
4 posts
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46 min readBuilding Multilingual Voice Agents in 2026: The Complete Developer's Guide
Building Multilingual Voice Agents in 2026: The Complete Developer's Guide Did you know that in 2026, over half of all customer interactions with businesses are initiated by voice—yet only 20% of these conversations are handled in the customer’s preferred language? As globalization accelerates and r…
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45 min readEvaluating Voice Agents: Beyond Word Error Rate
Evaluating Voice Agents: Beyond Word Error Rate Did you know that a voice agent boasting a near-perfect 98% Speech-to-Text accuracy rate can still drive customers to hang up in frustration within seconds? For decades, developers and enterprises have relied on Word Error Rate (WER) as the ultimate be…
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41 min readEmotion-Aware TTS: From Robotic Tone to Empathetic Voice AI
Emotion-Aware TTS: From Robotic Tone to Empathetic Voice AI Can a machine truly understand the weight of a heavy sigh, the subtle hesitation before an answer, or the underlying frustration in a strained voice? For decades, Text-to-Speech (TTS) technology has been defined by its clinical efficiency: …
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17 min readVoice AI Agents Are Replacing Contact Centers in 2026: Here’s What That Means for CX Leaders
Voice AI Agents Are Replacing Contact Centers in 2026: Here’s What That Means for CX Leaders Did you know that conversational AI deployments in contact centers are projected to slash global agent labor costs by a staggering $80 billion this year? In 2026, we are no longer debating the theoretical po…
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