AI Agents

AI agents for Indian customer support

Channel-agnostic AI agents on WhatsApp, voice, and web. 22 languages, human handoff, tool calling — one platform for B2C India.

One agent brain across WhatsApp, voice, and API
22 Indian languages with Hinglish code-switching
Knowledge-base grounded — upload PDFs and URLs
Human handoff with full transcript and CRM context

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AI agent orchestrating customer conversations

22Indian languages

24/7Always-on agents

80%+Autonomous resolution

3Channels — WA, voice, API

How it works

How AI agents work

From knowledge upload to live deployment in four steps.

Upload knowledge

PDFs, URLs, Notion pages, or FAQ docs. Agents answer strictly from your content — policies, catalogs, SOPs.

Define the agent

System prompt for tone, escalation rules, and tool access. Pick Sarvam for Indic, Claude/GPT for complex reasoning.

Deploy everywhere

Same agent on WhatsApp Business API, inbound voice via Exotel/Twilio, web chat, or programmatic API sessions.

Hand off with context

Humans receive full transcript, CRM data, and sentiment. Customers never repeat their issue.

Features

Built for Indian businesses

Everything you need for production agents — not a demo chatbot.

22 Indian languages + code-switching

Hindi, Tamil, Telugu, Bengali, Marathi, and more. Customers switch languages mid-conversation — the agent keeps up.

One brain, every channel

Single agent config powers WhatsApp sessions, LiveKit voice calls, and OpenAI-compatible API conversations.

Human handoff built in

Warm transfer with transcript, order history, and sentiment — no "please repeat your issue".

Tool calling during live chats

Check Shopify orders, book Calendly slots, create Salesforce leads, or send Razorpay links mid-conversation.

Voice + WhatsApp unified

Sub-500ms voice latency with Sarvam STT/TTS. Same knowledge base and escalation rules on phone and chat.

Analytics on every session

Resolution rate, CSAT, language breakdown, escalation reasons, and cost per conversation in one dashboard.

Use Cases

AI agents by industry

See how teams deploy CallMissed agents across verticals.

E-commerce

Order support without a 50-person team

Agent pulls live Shopify order status, handles returns in Hindi, and escalates refund edge cases with full order context.

Result

70%+ tickets resolved without human agents.

Healthcare

Appointment desk that never sleeps

Books and reschedules via WhatsApp in Tamil. Sends reminders, collects intake forms, escalates clinical questions.

Result

40% fewer no-shows with automated reminders.

EdTech

Admissions agent for coaching season

Qualifies JEE/NEET leads, answers fee FAQs, books demo classes, syncs to Leadsquared — 24/7 during peak season.

Result

3× more qualified leads per counsellor.

Startups

Founder-grade support at seed stage

Go live on WhatsApp in days. AI handles onboarding, billing FAQs, and bug reports — founder gets escalations only.

Result

$1,000 USD startup credits for qualifying teams.

Enterprise

Multi-brand, compliance-ready rollout

Separate tenants per brand with SSO, DPA, audit logs. Salesforce case sync on every WhatsApp and voice session.

Result

99.99% SLA with dedicated CSM.

Logistics

Delivery updates at scale

Webhook-driven WhatsApp updates from Shiprocket/Delhivery. Voice fallback for COD confirmation before dispatch.

Result

15–25% RTO reduction on COD orders.

Solutions

Explore industry playbooks

Each vertical has a dedicated solutions page with workflows, integrations, and FAQs:

E-commerce & D2C
Healthcare & Clinics
Education & EdTech
Startups — includes $1,000 USD credits program
Enterprise
Logistics
Travel & Tourism

Developer API

Deploy agents programmatically

Create conversations via the same OpenAI-compatible API your LLM calls use:

bash

curl https://api.callmissed.com/api/v1/bots \
  -H "Authorization: Bearer cm_YOUR_KEY" \
  -H "Content-Type: application/json" \
  -d '{"name": "Support Agent", "system_prompt": "You are Acme support..."}'

Create a bot and start a WhatsApp session via REST API

Frequently asked questions

An AI agent is a configurable assistant powered by LLM + your knowledge base. It handles customer conversations autonomously on WhatsApp, voice, or API — and escalates when your rules trigger.

Deploy your first agent today

Free tier with 1,000 API credits. Go live on WhatsApp or voice in under a week.

Get started View pricing