IVR replacement with voice AI

Replace IVR with voice AI — no more "press 1"

Migrating off legacy IVR does not require new phone numbers or ripping out telephony. CallMissed sits in front of your existing flow and lets callers speak naturally while the AI handles routing, data lookup, and resolution.

  • Drop-in replacement for DTMF menus
  • Keep existing numbers and carriers
  • Parallel run: IVR fallback during migration
  • Measure deflection before full cutover
IVR replacement with conversational AI
500msTypical speech-to-response latency
22समर्थित भारतीय भाषाएँ
80%Calls resolved without a human
99.9%Target platform uptime
लाइव आज़माएं

हमारा वॉइस एजेंट लाइव आज़माएं

हमारे प्रोडक्शन स्टैक पर रीयल-टाइम डेमो। कोई साइनअप नहीं — रोज़ दो फ्री कॉल।

120sPer session
<500msLatency
22+Languages
LiveKitTransport
What does CallMissed do?How fast is the voice agent?Can you speak Hindi?
भाषा

2 फ्री कॉल · 120s प्रत्येक

Stack
STTsaaras:v3
LLMgpt-oss-120b
TTSbulbul:v3 · priya
Ready

रिकॉर्ड नहीं होता · कोई अकाउंट ज़रूरी नहीं

अवलोकन

Why replace IVR with voice AI?

Customers hate IVR. Long menus, wrong selections, and repeated "invalid input" drive hang-ups and brand damage. Voice AI replacement lets callers describe problems in their own words — the system understands intent and skips straight to resolution or the right human team.

Migration is incremental: run AI on a subset of intents while legacy IVR handles edge cases, compare containment metrics, then retire menu branches one by one. CallMissed maps common DTMF paths to intents automatically from your existing flow documentation.

For regulated industries, you retain call recording, disclosure scripts, and audit logs — with better transcripts than DTMF logs ever provided.

Related: Voice & IVR product · AI call center · Pricing

यह कैसे काम करता है

How to get started

Most teams publish their first agent in under a day.

01

Export IVR map

Share your current menu tree — we map branches to conversational intents.

02

Pilot one queue

Start with highest-volume menu (e.g. order status) to prove containment.

03

Parallel fallback

Offer "speak to agent" or legacy menu escape hatch during pilot.

04

Retire menus

Remove DTMF layers as AI containment exceeds your threshold.

फीचर्स

Capabilities included

Production voice infrastructure — not a demo toy.

22 भारतीय भाषाएँ + कोड-स्विचिंग

Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, and more — callers can mix English and Hindi in the same conversation.

Natural barge-in

Callers can interrupt, correct themselves, or change topic mid-sentence. The agent stops speaking and listens immediately.

Sub-second voice loop

Streaming speech recognition, reasoning, and speech synthesis overlap so replies feel like a live conversation — not a robotic IVR.

Live tool calling

Look up orders, book appointments, update CRM fields, or trigger workflows while the caller is still on the line.

Enterprise controls

Encrypted recordings, configurable retention, tenant isolation, and hosting on Microsoft Azure in India (Central India).

Human handoff with context

Escalation rules transfer to your team with transcript, customer profile, and suggested next steps — no repetition for the caller.

उपयोग के मामले

Real-world examples

How Indian businesses use voice AI on phone lines.

Utility IVR replacement
Utilities

Bill enquiry without 9-step menu

Callers say account number verbally; AI reads balance and due date, offers payment link SMS.

परिणाम

CSAT up 22 points vs old IVR survey.

अक्सर पूछे जाने वाले प्रश्न

अक्सर पूछे जाने वाले सवाल

Pilot queues can go live in days. Full menu retirement depends on intent count — typically phased over 4–12 weeks.

Plan your IVR exit

Send your menu diagram — we will estimate automation coverage.