This Cookies Policy explains how CallMissed Technologies Pvt. Ltd. ("CallMissed", "we", "us") uses cookies and similar technologies when you visit callmissed.com, our dashboard, documentation, and related services. For broader data practices, see our Privacy Policy.
1. What are cookies?
Cookies are small text files stored on your device when you visit a website. They help sites remember preferences, keep you signed in, and understand how features are used. We also use similar technologies such as local storage (e.g. theme preference) and session tokens.
2. Cookie categories we use
The table below summarises the categories of cookies and similar technologies we use, their purpose, and typical lifespan. Exact names may vary as the platform evolves.
| Category | Purpose | Type | Typical duration |
|---|---|---|---|
| Essential — authentication | Keep you signed in to the dashboard | First-party | Session / until sign-out |
| Essential — security | Abuse protection and session integrity | First-party | Session |
| Functional — preferences | Theme and language preference | First-party (local storage) | Persistent until cleared |
| Analytics | Aggregated page performance and feature adoption | First / third-party | Up to 13 months |
| Payment / checkout | Set by the payment gateway during checkout | Third-party | Session |
| Edge security / CDN | Abuse protection and performance at the edge | Third-party | Session to 1 year |
Essential cookies
Required for the platform to function. These cannot be disabled without breaking core features.
- Authentication — Session tokens to keep you signed in to app.callmissed.com
- Security — Abuse protection and session integrity
- Load balancing — Routing requests to healthy servers
Functional cookies
- Theme preference — Light/dark mode on callmissed.com (stored in localStorage)
- Language preference — Remembering UI language selection where available
Analytics cookies
We may use privacy-conscious analytics to understand page performance and feature adoption. Analytics data is aggregated and not sold. Where consent is required under the DPDPA or allied rules, we request it before placing non-essential analytics cookies.
Marketing cookies
We do not use third-party advertising cookies on our core product. If we introduce marketing cookies in the future, we will update this policy and obtain consent where required by law.
3. Third-party technologies
When you interact with embedded features, those services may set their own cookies or local storage:
- Payment checkout — When you complete a purchase, our payment gateway may set session cookies
- Social sign-in — Only when you choose to sign in with a supported identity provider
- Edge security / CDN — Security and performance cookies to protect against abuse
Those services are governed by their own privacy and cookie notices. We minimise data shared with them to what is necessary for the feature you use.
4. Consent and your choices
Essential cookies are always active because the platform cannot function without them. For non-essential cookies (such as analytics), where consent is required under the DPDPA or allied rules, we request it before those cookies are placed, and you can withdraw consent at any time. We honour browser-level signals such as Global Privacy Control (GPC) and "Do Not Track" for non-essential cookies where your browser sends them.
5. Managing cookies
You can control cookies through:
- Your browser settings — block or delete cookies (may affect sign-in and preferences)
- Clearing localStorage — resets theme and playground storage on marketing pages
- Signing out — clears authentication tokens on the dashboard
- Withdrawing consent — contact support@callmissed.com where processing is consent-based
6. Contact
Questions about this policy: support@callmissed.com or contact us.