Delivery updates
WhatsApp updates at picked-up, in-transit, and out-for-delivery with live tracking link.
90%+ "where is my parcel?" deflection
Delivery updates and COD reconciliation via AI
Proactive delivery notifications, dispatch coordination, and COD confirmation at scale — on WhatsApp and voice.
15–25%
RTO reduction with COD confirm
90%+
Delivery query deflection
Millions
Messages/month capacity
Challenge
Pain points we solve
- —Customers call repeatedly for "where is my parcel?"
- —COD reconciliation requires manual outbound calls
- —Dispatch coordination happens on unstructured WhatsApp groups
- —NDR and failed delivery follow-ups slip through cracks
Capabilities
Platform features for this industry
Webhook-driven notifications
Shiprocket, Delhivery, and Shadowfax status webhooks trigger instant WhatsApp updates — no batch CSV uploads.
Voice fallback for unreachable customers
If WhatsApp is unread, outbound IVR confirms delivery window in the customer's language.
COD verification at scale
Automated voice campaigns before dispatch cut RTO and fake COD orders without a call centre floor.
Rider + customer dual notifications
Separate agent flows for riders (OTP, hub instructions) and end customers (tracking, rescheduling).
Use cases
Real scenarios with measurable outcomes
COD confirmation
Voice agent confirms COD before last-mile dispatch; marks rejections back to OMS.
15–25% RTO reduction before last mile
NDR resolution
When delivery fails, AI messages customer for alternate slot or address confirmation in Hindi.
Faster reattempt scheduling via WhatsApp
Hub dispatch coordination
Structured WhatsApp workflows replace chaotic groups for rider assignment updates.
Structured rider updates replace WhatsApp chaos
In action
How teams deploy CallMissed
Impact
Before & after CallMissed
Before
Call centre drowning in "parcel kahan hai?"; manual COD calls
After
Proactive WhatsApp tracking + automated COD voice confirm
Workflow
Sample end-to-end flow
Webhook on status change → WhatsApp update → voice fallback if undelivered.
Stack
Integrations
ShiprocketDelhiveryShadowfaxUnicommerceExotelWhatsApp
Product
Recommended CallMissed products
FAQ
Logistics & Delivery questions, answered
Native webhooks for Shiprocket, Delhivery, and Shadowfax. Custom OMS integrations via REST API and outbound webhooks.
Ready to deploy?
Book a demo for your logistics & delivery use case, or start free and connect WhatsApp in minutes.