Order tracking
Customer asks "Where is my order?" on WhatsApp — AI pulls live Shopify status and replies in Hindi within seconds.
80% of "where is my order?" queries resolved without an agent
AI customer support for e-commerce in India
Order tracking, COD confirmation, abandoned cart recovery, and returns — on WhatsApp and voice, in your customer's language.
94%
CSAT at Sanfe after 6 weeks
70%+
Tickets resolved without human
22
Indian languages supported
Challenge
Pain points we solve
- —Order status and return queries flood support after every sale spike
- —COD confirmation calls eat agent time on low-value orders
- —Cart abandoners never get a timely nudge in Hindi or Tamil
- —Peak-season hiring is expensive and agents churn after festivals
Capabilities
Platform features for this industry
Live order lookup
Shopify, WooCommerce, and Shiprocket integrations let agents answer "where is my parcel?" with real tracking data — not copy-pasted templates.
Multilingual WhatsApp at scale
22 Indian languages plus Hinglish code-switching. One agent handles Hindi queries and Tamil follow-ups on the same thread.
Human handoff with order context
Escalations include order ID, payment status, shipment events, and sentiment — your team never asks the customer to repeat themselves.
CSAT on every resolved ticket
Automatic satisfaction prompts after AI resolution. Track deflection rate, refund saves, and agent takeover reasons in one dashboard.
Use cases
Real scenarios with measurable outcomes
COD confirmation
Outbound voice agent confirms COD orders before dispatch, reducing RTO by 15–25%.
15–25% lower RTO on COD orders
Returns & exchanges
Agent walks through return policy, generates pickup slot, and sends label link — no ticket queue.
Return labels sent in-chat within 90 seconds
Abandoned cart recovery
WhatsApp nudge with product image and UPI link 2 hours after drop-off; answers sizing questions in regional language.
25% uplift in recovered-cart revenue
In action
How teams deploy CallMissed
Impact
Before & after CallMissed
Before
50 agents answering "order kahan hai?" manually during Diwali sales
After
AI handles tracking + returns; 8 agents focus on VIP and chargeback cases only
Workflow
Sample end-to-end flow
Customer messages on WhatsApp → AI resolves order query → escalates refund edge cases to human with full order context.
“We cut first-response time from 4 hours to under 30 seconds on WhatsApp. Hindi support used to need a dedicated team — now one AI agent covers it.”
Stack
Integrations
ShopifyWooCommerceRazorpayShiprocketUnicommerceCashfree
Product
Recommended CallMissed products
FAQ
E-commerce & D2C questions, answered
Yes. Install our Shopify app to sync orders, customers, and fulfillment events. Agents can look up orders by phone number or order ID during live WhatsApp conversations.
Ready to deploy?
Book a demo for your e-commerce & d2c use case, or start free and connect WhatsApp in minutes.