Customer-first always
Every product decision starts with one question: does this help our customers' customers? We don't ship features that look good on a demo but fail in production.
About CallMissed
Building the CRM for Bharat
CallMissed is an AI-native CRM and customer support platform for B2C businesses in India. We help companies never miss a customer interaction — across WhatsApp, voice, email, and web — in 22 Indian languages, 24x7.
- Founded in April 2026 in Pune
- 300+ AI models, 22 Indian languages, 6 channels
- Built on Sarvam, LiveKit, AWS Pune/Mumbai
- OpenAI-compatible — your code is never locked in
300+AI models available
22Indian languages
6Channels supported
99.9%Uptime SLA
Why we exist
Every day, millions of Indian customer messages go unanswered
A WhatsApp message from a potential buyer at 11pm. A call from a frustrated customer at 7am. An Instagram DM on a weekend. An email in Bengali when your team only speaks English. These aren't just missed sales — they're broken relationships, cancelled orders, angry reviews, and churned subscribers.
Traditional customer support software (Zendesk, Freshdesk) is English-first, per-seat-priced, and assumes your customer is patient enough to email. WhatsApp tools (Wati, AiSensy) give you the pipes but no real AI. Call centers (Exotel, Ozonetel) handle the phone but not the chat. Nothing was built for the Indian B2C reality: multilingual customers, multi-channel conversations, always-on expectations, and margins too thin to hire your way out of the problem.
CallMissed exists to fix this. We built an AI-first CRM that sits across every channel a customer might reach you on — WhatsApp, voice, email, Instagram, web — and ensures every single interaction gets a real, contextual, helpful response within seconds. In the customer's language. With full history. Routed to a human only when the AI knows it should.
Our AI agents handle routine queries autonomously across 22 Indian languages. When the AI can't resolve something, it escalates to humans with full context — no repeats, no cold starts.
Timeline
From a missed call to the CRM for Bharat
Two years in — still early. Here's where we've been and where we're going.
April 2026
CallMissed founded in Pune
Started with a simple observation: millions of WhatsApp messages and customer calls go unanswered every day in India. Founders got together in Pune to fix the missed-interaction problem.
April 2026
First WhatsApp AI agent live
Launched our first production WhatsApp chatbot. Handled initial customer conversations with AI-powered responses in multiple Indian languages.
May 2026
Voice Agent launched
Shipped real-time AI voice agents built on LiveKit WebRTC. Sub-500ms latency, 22 Indian languages, natural barge-in conversation — not the 2005-era IVR.
May 2026
Developer API + OpenAI-compatible platform
Opened up the CallMissed platform to developers. 300+ LLM models, STT, TTS, embeddings — all through one OpenAI-compatible API. Anyone can build voice and chat AI for Bharat.
May 2026
Platform live and growing
CallMissed is live with early customers across e-commerce, healthcare, and edtech. AI agents handle customer conversations across WhatsApp, voice, email, and web — in 22 Indian languages.
Next
The CRM for Bharat
We're building the first CRM where every conversation — regardless of channel, language, or time of day — gets handled by AI that understands India.
Values
What we stand for
Six commitments we make to ourselves, our customers, and our team. These are not aspirational — we measure ourselves against them every quarter.
Build for Bharat
We build for the linguistic and cultural diversity of India — multilingual, multi-channel, and deeply contextual. English-first is not an option when 90% of the country speaks something else.
AI that earns trust
Our AI agents don't just automate — they understand context, handle edge cases, and know when to hand off to a human. We over-invest in guardrails and escalation.
Radical transparency
We publish our performance metrics, uptime data, model pricing, and outages publicly. No black boxes, no marketing fluff, no pricing surprises.
Ship weekly, learn faster
We release on main every week. We measure every feature in production. We kill features nobody uses and double down on what works. Speed compounds.
Open by default
We're OpenAI-compatible on purpose. Your code shouldn't be locked to us. If we do our job right, you stay because we're the best option — not because switching is painful.
Built on the world's best AI infrastructure
Sarvam AI· Indic-native LLMs
LiveKit· Real-time WebRTC voice
Meta (WhatsApp)· WhatsApp Business API
Twilio· Global telephony
Exotel· India cloud telephony
AWS Mumbai· ap-south-1 (Pune ops)
OpenAI· GPT-4o, o-series
Anthropic· Claude Opus, Sonnet
Google DeepMind· Gemini 2.5
The team
Engineers, researchers, and operators — building the CRM for Bharat
Our team is based in Pune, with deep backgrounds in AI/ML research, distributed systems, voice infrastructure, and B2C operations. We're small — but our team ships more code in a week than most vendor-staffed teams ship in a quarter.
We hire for three things: craft (you write code, design, or docs that make other engineers jealous), ownership (you close the loop — nobody needs to chase you), and customer empathy (you've actually built something that real humans paid for).
If you want to build real AI infrastructure for 1.4 billion people, we'd love to hear from you. Open roles at callmissed.com/careers.
FAQ
About CallMissed — FAQ
Everything a new customer, investor, or future team member usually asks.
CallMissed is an AI-native CRM and customer support platform for B2C businesses in India. We help companies never miss a customer interaction across WhatsApp, phone calls, email, and web chat — with AI agents that respond in 22 Indian languages, 24x7. We also offer a developer API with 300+ LLM models, speech-to-text, text-to-speech, and voice agents — all OpenAI-compatible.
Partner with us
Want to see what CallMissed can do for your business? Book a 30-minute walkthrough. We'll tailor the demo to your industry.