What is automated call center AI?

It is a call centre where an AI voice agent takes the first turn on the phone instead of a queue or a keypad menu. The agent listens, answers from your own documents, looks things up through your APIs, and books or updates while the caller is on the line. Your people keep the calls that need judgment. Because it is billed by the minute it spends talking, you automate a tray of work rather than buying a floor of seats.

What does a month of automated calls actually cost?

The AI layer — speech recognition, the language model and the synthesised voice — is billed from ₹4 per talk-minute from prepaid credits, by the second, with no minimum call length and no seat licence. A flat-rate plan is the alternative: one price a minute covering the whole voice stack, with a 30-second minimum per call. Nine hundred two-and-a-half-minute calls is 2,250 talk-minutes, or about ₹9,000. New accounts start with 1,000 free credits, roughly 250 talk-minutes, and credit packs start at ₹99. Phone carriage is separate: keep paying your own carrier, or rent a number from us and pay its rental in credits.

Do I have to replace my existing queue or contract to start?

No. The most common first step is overflow: forward your published number on busy or no-answer so the agent only ever sees calls that would have rung out. Nothing about the human queue changes, and you can read the transcripts of those calls before deciding whether to widen the arrangement.

Can the AI hand a live caller over to one of my agents?

Not today. When a caller needs a person, the agent tells them someone will ring back, records a handoff with a written brief of what was discussed, and your team returns the call from the handoff inbox. Supervisors can join a call they are already watching from the console. Plan your escalation path around callbacks rather than warm transfer.

How many callers can it take at once?

Calls are answered in parallel, up to the concurrent-call limit on your account. Outbound campaigns run inside their own share of that limit so a dialling job cannot crowd out people ringing in. Tell us your peak-hour volume before launch so capacity is planned rather than discovered during a spike.

Which languages will it handle on a support line?

Speech recognition covers 23 languages with automatic detection, including callers who mix Hindi and English in one sentence. Indian-language synthetic voices cover 11 languages. Language and voice are set per agent, so a Tamil line and a Hindi line can run beside each other on the same account.

Where does the call data sit?

Recordings, transcripts and analysis are stored on Microsoft Azure in India (Central India), with configurable retention and tenant isolation.

A low plywood shelf holding two shallow clay sorting trays, one stacked deep with green slips and one holding a single orange slip

For the person who owns the queue

Automated call center AI, billed by the talk-minute

Not a floor of seats you pay for whether or not the phone rings. An agent that answers in parallel, costs from ₹4 for each minute it is actually talking, and leaves your team only the calls that were always going to need them.

Start free Book a demo

Every new account opens with 1,000 free credits — around 250 talk-minutes — so the first tray of calls costs nothing to test.

Sort the month before you staff it

Automation is a sorting problem, not a replacement problem. Most support lines carry one deep tray of repeatable calls, a thinner tray that starts automated and ends with a person, and a shallow tray that should never leave your people at all.

A three-compartment wooden sorting rack holding a deep stack of green slips, a smaller stack of white slips and a shallow stack of orange slips — A month of calls, sorted before anyone picks up a handset.

The deep tray
The agent handles the whole call
- Order, booking and account status, looked up live through your own API
- Appointment booking straight into Cal.com or Google Calendar
- Policy, price and product questions answered from documents you uploaded
- A tracking link, address or price sent on WhatsApp while the caller is still talking
- Reminders, confirmations and follow-ups dialled on a schedule
Billed per talk-minute
The middle tray
The agent starts it, a person finishes it
- The caller asks for a person, or is upset and wants escalation
- The agent says someone will ring back and files a handoff with a written brief
- Your team returns the call from the handoff inbox in one click
Billed per talk-minute, then your own time
The shallow tray
Never leaves your people
- Disputes, exceptions and anything that needs authority
- Conversations you have decided a named colleague must own
Billed the way it always was

Try the sort yourself

Six typical calls. Drop each where you would actually put it — the tally keeps count.

“Where is my order?” — answered by a live lookup
A booking straight into the shared calendar
A price or policy question, answered from your PDFs
A caller who asks for a person, or sounds upset
A dispute or an exception that needs authority
A reminder or follow-up due to be dialled on schedule

Your month, sorted

The agent
4
Billed per talk-minute
Agent, then a person
1
Billed per talk-minute, then your own time
Your team
1
Billed the way it always was

4 fully handled by the agent · 1 start automated, end with a person · 1 stay with your team

Simulated example — the split is yours to make; nothing here is a recommendation about your line.

The meter

There is no bundle of minutes to guess at and no per-seat line. Multiply the calls you actually expect by how long they run, then by ₹4. That is the AI layer of the bill.

Pay-as-you-go billing runs by the second with no minimum call length. A flat-rate plan instead charges one price a minute, with a 30-second minimum per call. A rented number is charged separately in credits each month, and if you keep your own carrier you keep paying them for carriage.

Monthly cost of the AI layer at four call volumes
What you point at it	Calls	Avg. minutes	AI layer, per month
Nights and weekends onlyThe hours a shift premium used to buy	300	2	₹2,400
Overflow above your queueOnly the callers who would have waited	900	2.5	₹9,000
One whole queueA single intent, front to back	2,000	3	₹24,000
The whole front doorEvery caller meets the agent first	6,000	3	₹72,000

The four volumes above — or your own

Calls a month900 calls

Average minutes a call2.5 min

AI layer, per month

₹9,000

2,250 talk-minutes × ₹4

Simulated example — carrier minutes and number rental are not in this figure.

Working the same sum for a single line rather than a floor? Voice AI pricing, credit by credit · Plans and the full rate card

Four ways to put it on the floor

None of them require a new phone number, and the first two change nothing about how your team works today.

Overflow only
How it runs — and what you keep
Forward your published line on busy or no-answer. The queue stays exactly as it is; the agent picks up the calls that would otherwise have rung out.
You keep: Nothing changes for callers who get through to a person.
After hours
How it runs — and what you keep
A business-hours check in the call flow sends daytime calls to your team and evening calls to the agent, with a different greeting and a different set of things it may promise.
You keep: Your roster. The agent covers the hours nobody is rostered for.
One queue, as a pilot
How it runs — and what you keep
Point a single intent at the agent — the one you get most of — and leave every other branch of the menu alone. Compare transcripts against the same queue last month before you widen it.
You keep: Every other queue, untouched, while you decide.
The whole front door
How it runs — and what you keep
The agent answers first, works out what the caller wants without a menu, and routes to a squad member, a queue, a number or a voicemail box. Calls are answered in parallel up to your account’s concurrent-call limit.
You keep: Your numbers and your carrier, if you already have them.

The routing itself is built from real parts — a greeting, a business-hours check, a keypad menu, a route, a voicemail box, a webhook — and any branch can end at an agent, a queue, a number or another menu. See how call flows are assembled, or what happens to the keypad menu you already have.

Supervision does not get automated

The part of the job that was always hard — knowing what the floor is actually saying to customers — gets easier, because there is a record of every call instead of a sample of six.

A live board: Watch calls in progress, listen without being heard, coach the agent privately, or join the call yourself.
Every call reviewed, not a sample: Each call leaves a recording, a full transcript, a summary, a sentiment read and a disposition. Score them against a scorecard you write.
Changes you can test first: Keep a version history of the prompt, replay a suite of scripted callers against a change before it ships, and split live traffic between two versions to compare them.
Events on your side: Signed webhooks for call, campaign and analysis events, so your own dashboards stay the system of record.

Questions from the ops side

What is automated call center AI?: It is a call centre where an AI voice agent takes the first turn on the phone instead of a queue or a keypad menu. The agent listens, answers from your own documents, looks things up through your APIs, and books or updates while the caller is on the line. Your people keep the calls that need judgment. Because it is billed by the minute it spends talking, you automate a tray of work rather than buying a floor of seats.
What does a month of automated calls actually cost?: The AI layer — speech recognition, the language model and the synthesised voice — is billed from ₹4 per talk-minute from prepaid credits, by the second, with no minimum call length and no seat licence. A flat-rate plan is the alternative: one price a minute covering the whole voice stack, with a 30-second minimum per call. Nine hundred two-and-a-half-minute calls is 2,250 talk-minutes, or about ₹9,000. New accounts start with 1,000 free credits, roughly 250 talk-minutes, and credit packs start at ₹99. Phone carriage is separate: keep paying your own carrier, or rent a number from us and pay its rental in credits.
Do I have to replace my existing queue or contract to start?: No. The most common first step is overflow: forward your published number on busy or no-answer so the agent only ever sees calls that would have rung out. Nothing about the human queue changes, and you can read the transcripts of those calls before deciding whether to widen the arrangement.
Can the AI hand a live caller over to one of my agents?: Not today. When a caller needs a person, the agent tells them someone will ring back, records a handoff with a written brief of what was discussed, and your team returns the call from the handoff inbox. Supervisors can join a call they are already watching from the console. Plan your escalation path around callbacks rather than warm transfer.
How many callers can it take at once?: Calls are answered in parallel, up to the concurrent-call limit on your account. Outbound campaigns run inside their own share of that limit so a dialling job cannot crowd out people ringing in. Tell us your peak-hour volume before launch so capacity is planned rather than discovered during a spike.
Which languages will it handle on a support line?: Speech recognition covers 23 languages with automatic detection, including callers who mix Hindi and English in one sentence. Indian-language synthetic voices cover 11 languages. Language and voice are set per agent, so a Tamil line and a Hindi line can run beside each other on the same account.
Where does the call data sit?: Recordings, transcripts and analysis are stored on Microsoft Azure in India (Central India), with configurable retention and tenant isolation.