Inbound voice AI agent

Inbound voice AI agents for every call you receive

Turn your support line into a conversational front door: authenticate callers, resolve tier-1 issues from live data, deflect repetitive questions, and escalate with transcript + CRM context when humans are needed.

  • Intent detection — no DTMF menus
  • Authenticate via OTP, account ID, or caller ID
  • Tier-1 resolution with live tool calls
  • Queue-aware escalation to your team
Inbound customer support voice AI
500msTypical speech-to-response latency
22اللغات الهندية المدعومة
80%Calls resolved without a human
99.9%Target platform uptime
جرّبه مباشرةً

جرّب وكيل صوتي مباشرةً

عرض تجريبي فوري على بنيتنا الإنتاجية. لا حاجة للتسجيل — مكالمتان مجانيتان يوميًا.

120sPer session
<500msLatency
22+Languages
LiveKitTransport
What does CallMissed do?How fast is the voice agent?Can you speak Hindi?
اللغة

مكالمتان مجانيتان · 120 ثانية لكل منهما

Stack
STTsaaras:v3
LLMgpt-oss-120b
TTSbulbul:v3 · priya
Ready

لم يتم التسجيل · لا يتطلب حسابًا

نظرة عامة

How inbound voice AI agents work

When a customer dials your inbound number, the voice AI agent answers immediately — no hold music while they hunt for the right menu option. The caller states their issue in natural language; the agent identifies intent, verifies identity if needed, and executes actions against your order, billing, or ticketing systems.

CallMissed inbound agents excel at high-volume, repetitive intents: order status, refund eligibility, appointment changes, KYC status, subscription changes, and store locator queries. Each resolved call frees human agents for exceptions and high-value conversations.

Analytics show intent distribution, containment rate, average handle time, and escalation reasons — so you improve prompts and knowledge continuously instead of rebuilding IVR trees.

Related: Voice & IVR product · AI call center · Pricing

كيف يعمل

How to get started

Most teams publish their first agent in under a day.

01

Route inbound traffic

Point your published support or sales numbers to the AI agent — full-time or overflow-only.

02

Verify callers

OTP, account number, or last-four matching before sensitive actions.

03

Resolve with tools

Real-time lookups and updates via CRM, OMS, and ticketing integrations.

04

Escalate smartly

Transfer when sentiment, VIP rules, or explicit requests trigger human takeover.

الميزات

Capabilities included

Production voice infrastructure — not a demo toy.

22 لغة هندية + التبديل بين اللغات

Hindi, Tamil, Telugu, Bengali, Marathi, Kannada, and more — callers can mix English and Hindi in the same conversation.

Natural barge-in

Callers can interrupt, correct themselves, or change topic mid-sentence. The agent stops speaking and listens immediately.

Sub-second voice loop

Streaming speech recognition, reasoning, and speech synthesis overlap so replies feel like a live conversation — not a robotic IVR.

Live tool calling

Look up orders, book appointments, update CRM fields, or trigger workflows while the caller is still on the line.

Enterprise controls

Encrypted recordings, configurable retention, tenant isolation, and hosting on Microsoft Azure in India (Central India).

Human handoff with context

Escalation rules transfer to your team with transcript, customer profile, and suggested next steps — no repetition for the caller.

حالات الاستخدام

Real-world examples

How Indian businesses use voice AI on phone lines.

E-commerce inbound support call
التجارة الإلكترونية

WISMO and returns on autopilot

Where is my order? and return eligibility calls are resolved with live tracking and policy quotes — refunds initiated when rules allow.

النتيجة

65% inbound containment on tier-1 intents.

الأسئلة الشائعة

الأسئلة الشائعة

Yes. Configure OTP via SMS, knowledge-based checks, or account PIN flows before displaying order or account details. Sensitive fields can be redacted in transcripts.

Upgrade your inbound line

See containment metrics from pilots in your industry.