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Data Deletion Instructions

How to request deletion of your data associated with CallMissed.

Last updated: June 23, 2026

CallMissed ("we", "our", "us") provides WhatsApp communication and automation features. This page explains how you can request deletion of your data associated with CallMissed. If you also want to close your CallMissed account entirely, see our Account Deletion Policy.

1. Who Can Request Deletion

You can request deletion if you:

  • used CallMissed services, or
  • connected a WhatsApp phone number / WhatsApp Business Account (WABA) with CallMissed, or
  • received messages from a business using CallMissed and want deletion of your data stored by CallMissed (where applicable).

2. What Data We May Store

Depending on how you use CallMissed, we may store:

  • Account information — e.g., name, email, business name
  • WhatsApp-related identifiers needed to provide the service — e.g., WhatsApp phone number, WABA ID, phone number ID, business ID, app-scoped IDs
  • Configuration data — e.g., webhook configuration, automation settings, template metadata
  • Messaging-related data — message logs and message content needed for support, analytics, and delivery history, together with delivery metadata such as timestamps, status, and message IDs

3. What Will Be Deleted

Upon a valid request, we will delete or anonymise (as applicable):

  • your CallMissed account profile data
  • WhatsApp identifiers linked to your account in our systems
  • automation/configuration data created under your account
  • stored message logs, content, and metadata linked to your account (as applicable)

4. Data We May Retain

We may retain limited data where required for:

  • Legal / compliance obligations — e.g., invoices and billing records under applicable Indian tax and accounting law, where applicable
  • Security / fraud prevention — limited access, limited retention
  • Backup retention — residual copies may remain in encrypted backups for a limited period until backups rotate. Encrypted backup copies are purged on a rolling schedule, ordinarily within 90 days of deletion from primary systems. Production infrastructure runs on Microsoft Azure in India (Central India). Encrypted backups for production data are maintained within India.

Retained records are not used for marketing or model training.

5. How to Request Deletion (Email Method)

Send an email to support@callmissed.com with the subject line Data Deletion Request.

In the email, include:

  • Your WhatsApp phone number (with country code)
  • Your CallMissed account email (if you have one)
  • Your business name (optional)
  • What you want deleted, either:
    • "Delete my entire CallMissed account and associated data", or
    • "Delete data linked to WhatsApp number +[country code][number]"

6. Verification (To Protect You)

To prevent unauthorised deletion, we may request verification such as:

  • confirming from the registered email address, and/or
  • verifying ownership of the WhatsApp number (for example, through a confirmation step we provide).

7. Timeline

We acknowledge deletion requests within 2 business days and complete deletion within 30 days of verifying the request, subject to the limited retention described in Section 4. We will confirm once your request has been completed. If you hold a CallMissed account, you can also delete your data directly from the dashboard — see our Account Deletion Policy. If you are a message recipient without a CallMissed account, the business that contacted you is the controller of that conversation; we will action your request to the extent the data sits in our systems and will assist that business with its own deletion duties.

8. Your Rights

This process supports your rights under the Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025, including the right to erasure of personal data. Withdrawal of consent triggers cessation of processing and erasure unless retention is required by law. Our Grievance Officer is reachable at karan@callmissed.com (see Grievance Redressal).

9. Contact

CallMissed Technologies Pvt. Ltd.
Pune, Maharashtra, India